Service Request Ticket - # 26215

Service Request Information

CONTACT Name Boderman, Don   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 11, 2008 10:23 AM
Department Student Enrichment Program Phone 88656
Location Email boderman@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20040818[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Latitude D800 Notebook Intel Pentium M with 15.4 WUXGA with Advanced Port Replicator and monitor stand
Serial No. 966Y771 Location PDR

CPU Pentium M-1.7 GHz


OS Unknown Software Microsoft Office Pro 2003 from P0052260

Wired NIC 00:11:43:70:36:B3


Wireless NIC 00:0B:7D:1E:AE:CB

TECHS Submitted by Christian Mendez Contact chmende@wou.edu 88925
Primary Technician Contact dougherb@wou.edu 88925

Tracking

Entered by Date Memo
Brad Dougherty
Email

Public
Entered by Date Memo
Brad Dougherty Jul 09, 2008 03:53 PM 
He's going to rebuild it. Closing the task.
 Add Attachment
Brad Dougherty Jun 20, 2008 10:22 AM 
SUN case id 65973863
 Add Attachment
Brad Dougherty Jun 17, 2008 03:09 PM 
Task reassigned to Brad Dougherty.
 Add Attachment
Brad Dougherty Jun 17, 2008 02:58 PM 
****This is an email****
According to Service Request 26215 it says that
you deleted an entire calendar and that you need
it restored.

It's going to take some time to recover and is
going to require that I contact Sun Support to
have them walk me through the process.

I'm hoping this should only take a day or two to
complete. I'll let you know once it's been restored.
Add Attachment
Christian Mendez Jun 16, 2008 10:20 AM 
Don called back and said that last Tuesday June 
10th was the last day it was up and running and 
on the 11th was when he tried to remove someone 
off the permissions list and ended up deleting 
the whole calendar

He told me that this needs to be backed up asap 
because they have appointments on that calendar.
 Add Attachment
Brad Dougherty Jun 11, 2008 12:11 PM 
I don't know of any ways to restore data to Comm
Express. I'll ask Travis.
 Add Attachment
Brian Berkley Jun 11, 2008 11:11 AM 
Task reassigned to Network Support.
 Add Attachment
Christian Mendez Jun 11, 2008 10:25 AM 
Calendar name was: Boderman;APSC instructional 
space level 3 or 301

He mentions that he accidentaly erased the 
calendar which had events and appointments 2 
years in advance and he desperately needs a tech 
to help him figure out where it could be or 
possibly restore the calendar.

This was the shared calendar of which he was the 
manager.

He will be available all day.
Add Attachment