Service Request Ticket - # 26216

Service Request Information

CONTACT Name Gibbons, Steve   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 11, 2008 11:04 AM
Department Social Science Phone 88317
Location Email gibbons@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20030679[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, P4-2.80GHz
Serial No. 7QC0Y41 Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software MS Office Pro from P0047320, Dreamweaver MX 2004 from P0050020

Wired NIC 00:0C:F1:EA:57:0D

TECHS Submitted by Christian Mendez Contact chmende@wou.edu 88925
Primary Technician Contact pshanley05@wou.edu 88925

Tracking

Entered by Date Memo
Patrick Shanley
Email

Public
Entered by Date Memo
Patrick Shanley Jun 12, 2008 10:39 AM 
Task reassigned to Patrick Shanley.
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Patrick Shanley Jun 12, 2008 10:38 AM 
he called back to inform us that he was able to 
get the email he was trying earlier
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Shannon McCormick Jun 12, 2008 09:56 AM 
He also said he is not having trouble sending any 
other email from his wou address.
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Shannon McCormick Jun 12, 2008 09:54 AM 
He called back and he couldn't send the email 
again today. It just says that it is taking a 
long time to send. He has tried sending it 
without the attachment, and just sending it to 
himself but neither works. 

This is a very important email about graduation.

Available today, call office phone. He came in 
today just to deal with this. And really wants it 
resolved ASAP.
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Brian Berkley Jun 11, 2008 01:08 PM 
Task reassigned to Network Support.
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Christian Mendez Jun 11, 2008 11:21 AM 
He tried to send the email but REMOVED the 
attachment and it still stalled out and said that 
the message was taking too long and to try to 
send it again.
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Christian Mendez Jun 11, 2008 11:07 AM 
subject: commencement rehearsal 9am Friday

He keeps getting an error back says that his 
message is taking too long. He is trying to send 
to about 10 faculty members and DOES have an 
attachment
Marshalsinstructions'08.doc

All people on the list are all @wou.edu email 
addresses.

He will be available until 11:30am.
He has a meeting in Salem and will be out all day 
after that
Not available tomorrow

call 503.910.0044 : His Cell
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