Service Request Ticket - # 26247

Service Request Information

CONTACT Name Student, Student   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 12, 2008 11:06 PM
Department Phone 88925
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20051146[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Sun Ray 2 Ultra-Thin Client - NTC-10Z-00
Serial No. 0612YB0101 Location PDR

CPU Unknown


OS Unknown Software

Wired NIC 00:14:4F:0E:8C:B6

TECHS Submitted by Patrick Shanley Contact pshanley05@wou.edu 88925
Primary Technician Contact dougherb@wou.edu 88925

Tracking

Entered by Date Memo
Brad Dougherty
Email

Public
Entered by Date Memo
Brian Berkley Jun 13, 2008 09:24 AM 
Task reassigned to Brad Dougherty.
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Brian Berkley Jun 13, 2008 09:24 AM 
Brad rebooted the thin client servers.
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Patrick Shanley Jun 12, 2008 11:14 PM 
same for machines unresponsive black screens
WOU# 20051143[Edit Inv] 
# 20051145[Edit Inv] 
# 20051146[Edit Inv]
# 20051133[Edit Inv] 
# 20051144[Edit Inv]
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Patrick Shanley Jun 12, 2008 11:08 PM 
the machine looks like it is trying to refresh 
after someone logged off and got stuck. I tried 
ctrl, alt, delete, and turning the system off and 
got no change.
Patrick Shanley
computing services
pshanley05@wou.edu
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