Service Request Ticket - # 26248

Service Request Information

CONTACT Name Silbernagel, Darin   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 13, 2008 07:46 AM
Department VP Finance & Administration Phone 88176
Location Email silbernd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20051168[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Sun Ray 2FS Ultra-Thin Client - NTC-15Z-00
Serial No. 0619BB80CB FRU S#0619BB80AC Location PDR

CPU Unknown


OS Unknown Software

Wired NIC 00:14:4F:3B:A9:61

TECHS Submitted by Mark Lyons Contact mlyons@wou.edu 88925
Primary Technician Contact dougherb@wou.edu 88925

Tracking

Entered by Date Memo
Brad Dougherty
Email

Public
Entered by Date Memo
Brian Berkley Jun 13, 2008 09:23 AM 
Task reassigned to Brad Dougherty.
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Brian Berkley Jun 13, 2008 09:23 AM 
Brad rebooted the thin-client servers.
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Mark Lyons Jun 13, 2008 07:50 AM 
Darin called to say that himself, Kathy Kramer, 
Tom Kirk, cannot log onto their thin clients. 
When they started up their computers they get the 
Sun screen but not past that. They cannot even 
get to the login screen. They have all tried to 
restart their computers and it has not changed.
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