Service Request Ticket - # 26256

Service Request Information

CONTACT Name Carlson, Jan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 13, 2008 10:15 AM
Department Advancement & Foundation Phone 88725
Location Email carlsonj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20030618[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, P4-2.80GHz
Serial No. 3VC0Y41 Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software MS Office Pro from P0047320, Adobe Creative Suite Prem from P0049555, Dreamweaver MX2004 from P0047671 moved from W#20030381 for use by Micheal Baird 10/2005

Wired NIC 00:0C:F1:E9:F9:DF

TECHS Submitted by Emily Warner Contact ewarner@wou.edu 88925
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public
Entered by Date Memo
Brian Berkley Jun 13, 2008 10:38 AM 
Task reassigned to Brian Berkley.
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Brian Berkley Jun 13, 2008 10:38 AM 
Remoted into her system, killed explorer.exe
relaunched it, and rebooted her system. 
Everything works now.
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Emily Warner Jun 13, 2008 10:16 AM 
She can only see her desktop background. Her 
icons and everything else are gone and she is 
unable to access anything. She will be available 
all day today.
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