Service Request Ticket - # 26288

Service Request Information

CONTACT Name Groshong, Cara   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 16, 2008 02:25 PM
Department Advancement & Foundation Phone 88148
Location Email groshonc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20030626[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description PO: P0038514;Dimension 4500 Series , Pentium 4 -1.8GHZ
Serial No. BZ0GP11 Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software MS Office Pro from P0047320

Wired NIC 00:0C:F1:EA:4E:E6

TECHS Submitted by Christian Mendez Contact chmende@wou.edu 88925
Primary Technician Contact ashinn06@wou.edu 88925

Tracking

Entered by Date Memo
Adam Shinn
Email

Public
Entered by Date Memo
Adam Shinn Jun 16, 2008 02:35 PM 
Task reassigned to Adam Shinn.
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Adam Shinn Jun 16, 2008 02:35 PM 
****This is an email****

Hi Cara,
 
This is Adam from University Computing Services. 
I understand you received an e-mail telling you 
to restart your computer. I am almost positive 
it was not anyone in my office that would have 
sent you this e-mail. If you could also forward 
the e-mail you received so I could take a look 
at it that would be great. If you have any other 
questions please give us a call back at 88925. I 
will be closing this task; if this should happen 
again this task can be reopened and looked 
further into. Thank you,
 
Adam Shinn
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Christian Mendez Jun 16, 2008 02:27 PM 
She called stating that she recdieved an email 
telling her to restart her machine.  The email 
was sent from UCS 2686.
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