Service Request Ticket

Service Request Information

CONTACT	Name	Estrada, Juana	Date	Jun 17, 2008 11:16 AM
	Department	College of Education	Phone	88052
	Location		Email	estradaj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20070899 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Latitude D630, 2.40GHz, 4M L2 Cache, 800MHz
	Serial No.	912G7G1	Location	PDR
	CPU	Intel Core 2 Duo T7700(4MB L2/2,4GHz/800MHz)
	OS		Software	MS Windows Vista Business downgraded to WIN XP Pro, MS Office Pro Plus 2007 from P0065730 installed as Office Pro 2003
	Wired NIC	00:1C:23:47:74:DF
	Wireless NIC	00:1F:3B:6A:8E:BF

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	asundkv@wou.edu	88925

Entered by	Date	Memo
Audrey Sundkvist			Email Public
Entered by	Date	Memo
Audrey Sundkvist	Jun 24, 2008 10:05 AM	She needed to login once with a network connection to create her profile on the computer.	Add Attachment
Audrey Sundkvist	Jun 24, 2008 09:25 AM	Task reassigned to Audrey Sundkvist.	Add Attachment
Christian Mendez	Jun 23, 2008 09:16 AM	She cannot log into the laptop she said. when she puts in her network pass, its not valid she is available all day.	Add Attachment
Rebecca Murphy	Jun 20, 2008 05:50 PM	delivered	Add Attachment
Audrey Sundkvist	Jun 19, 2008 04:11 PM	4pm Friday 6/20 is when she wants to do this delivery.	Add Attachment
Audrey Sundkvist	Jun 19, 2008 03:48 PM	Kris Dalton is another contact for this 88482	Add Attachment
Audrey Sundkvist	Jun 18, 2008 02:51 PM	I finally have this one ready to be delivered.	Add Attachment
Audrey Sundkvist	Jun 17, 2008 02:15 PM	This machine would not accept an image. It could get an IP from the Ghost machine, but would not accept an image. I am setting it up via B Witt's SP3 unattended Windows XP install CD.	Add Attachment
Tricia Flaherty	Jun 17, 2008 11:21 AM	This will be in tech inbox#4 with invoice and setup sheet	Add Attachment