Service Request Ticket

Service Request Information

CONTACT	Name	Gamaney, Ligoy	Date	Jun 17, 2008 04:46 PM
	Department	Emeritus and Retired Faculty and Staff	Phone	5033906431
	Location		Email	gamanel@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070808 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 755 2.66GHz, 4M, VT, 1333MHz FSB
	Serial No.	G5M52G1	Location	PDR
	CPU	Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)
	OS	Unknown	Software	Roxio Creator Dell Edition and CyberLink Power DVD bundled with computer, MS Office Pro Plus 2007 from P0065477 installed as Office Pro 2003
	Wired NIC	00:1E:C9:6C:73:8D

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	wehnera@wou.edu	88624

Entered by	Date	Memo
Adam Wehner			Email Public
Entered by	Date	Memo
Adam Wehner	Jul 15, 2008 11:31 AM	Setup everything I could will have to wait for the icon guy to setup the rest.	Add Attachment
Emily Warner	Jun 24, 2008 08:20 AM	Ligoy called back wondering about the printers. He is unable to use the new computer because it is not connected to any of the printers. He would like to speak to someone about this and is available during normal business hours.	Add Attachment
Brian Witt	Jun 19, 2008 10:18 AM	Task reassigned to Adam Wehner.	Add Attachment
Brian Witt	Jun 18, 2008 04:58 PM	Task reassigned to Brian Witt.	Add Attachment
Brian Witt	Jun 18, 2008 04:58 PM	Computer is set up. IKON printers are not. We need to research and meet with an IKON rep and learn how to add these printers.	Add Attachment
Rebecca Murphy	Jun 18, 2008 11:56 AM	working on this computer	Add Attachment
Tricia Flaherty	Jun 17, 2008 05:03 PM	This is in tech inbox #6 with setup sheet, don't forget to look for monitor under tech inboxes	Add Attachment