Service Request Ticket

Service Request Information

CONTACT	Name	Palmer, Tina L.	Date	Jun 19, 2008 03:05 PM
	Department	Student Success & Advising Office	Phone	88732
	Location		Email	palmert@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20031289 (opens in a new window)	Bldg/Room	ITC 007
	Service Tag	14JQ051	Description	Dimension 4600 P4 2.8GHz
	Serial No.	14JQ051	Location	Spare Parts (was Tina Palmer)
	CPU	Pentium 4-2.80Ghz
	OS		Software	MS Office from P0047835, Filemaker Pro 7 from P0052260, Macromedia Contribute 3 with CPS from P0056987
	Wired NIC	00:0C:F1:E7:AE:FA

TECHS	Submitted by	Courtney Carlson	Contact	ccarlso@wou.edu	88925
	Primary Technician		Contact	bberkley@wou.edu	88955

Entered by	Date	Memo
Brian Berkley			Email Public
Entered by	Date	Memo
Brian Berkley	Jun 19, 2008 03:52 PM	Task reassigned to Brian Berkley.	Add Attachment
UCS Tech	Jun 19, 2008 03:31 PM	Status changed to: Waiting for Contact	Add Attachment
Brian Berkley	Jun 19, 2008 03:31 PM	.pct is from Macintosh PICT format. Needs an image viewer that will read that format. ***This is an email*** Save the file locally to your desktop. Minimize all open applications, hold down the SHIFT key and right click on the .pct file. Choose Open With, and select Microsoft PHoto Editor or Viewer. You may need to click browse to find the appropriate program. You should be able to open remote desktop, go to ts.wou.edu and use Photoshop to import that file, and save it as a .jpg or something.	Add Attachment
Courtney Carlson	Jun 19, 2008 03:10 PM	Recieved email, unable to print attachment. From student with wou email address. File is a .pct Tried saving, gives save options as .pct or "all files" Saves as "all files" tries opening and it will not open. She said at first she could open it without saving and when sent to the printer a blank page would come out.	Add Attachment