Service Request Ticket - # 26360

Service Request Information

CONTACT Name Killoran, John   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 23, 2008 09:05 AM
Department The Research Institute Phone 88757
Location Email killorj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20050968[Edit Inv] (opens in a new window) Bldg/Room ITC 007
Service Tag JGCN491 Description OptiPlex GX620, Pentium 4, 3.2GHz, 2M, 800MHz FSB
Serial No. JGCN491 Location was John Killoran, TR

CPU Pentium 4-3.2GHz


OS Unknown Software TR has site license for Office Pro 2003, his office upgraded Dec2010 to Office 2010 Pro Plus on P00( order#5362)installed as Office 2007, CorelDRAW Graphics Suite X3 from P0063200, Endnote X1.0.1 from P0065757

Wired NIC 00:12:3F:CA:B4:92

TECHS Submitted by Christian Mendez Contact chmende@wou.edu 88925
Primary Technician Contact asundkv@wou.edu 88925

Tracking

Entered by Date Memo
Audrey Sundkvist
Email

Public
Entered by Date Memo
Audrey Sundkvist Jun 23, 2008 11:11 AM 
His CAT-5 cable was only halfway plugged into the
wall jack, which caused very slow/no connection,
but enough to get an IP.
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Audrey Sundkvist Jun 23, 2008 10:18 AM 
Task reassigned to Audrey Sundkvist.
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Christian Mendez Jun 23, 2008 09:07 AM 
He will be in most of the day today.

When he starts up his machine and after he logs 
in, he keeps getting stuck at the applying 
computer settings window.

He has restarted a couple times and everytime it 
brings him to this.

call Nancy at TR if John is out at: 8_8808
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