Service Request Ticket

Service Request Information

CONTACT	Name	Slaughter, Kelly	Date	Jun 24, 2008 12:40 PM
	Department	Library & Media Services	Phone	88889
	Location		Email	slaughtk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070160 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex 745 Small Form Factor, 2.13GHz,2M,1066FSB
	Serial No.	HBGBBD1	Location	PDR
	CPU	Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)
	OS	Unknown	Software	MS Office Pro 2007 installed as Office Pro 2003 from P0062550, Adobe Acrobat Pro v9 Win from P0073420
	Wired NIC	00:1A:A0:53:01:CC

TECHS	Submitted by	Joan Guralnick	Contact	guralnij@wou.edu	88646
	Primary Technician		Contact	zalsulaiman06@wou.edu	88925

Entered by	Date	Memo
Ziad Al-sulaiman			Email Public
Entered by	Date	Memo
Ziad Al-sulaiman	Jul 09, 2008 11:36 AM	Task reassigned to ziad al-sulaiman.	Add Attachment
Ziad Al-sulaiman	Jul 09, 2008 11:36 AM	She called saying that the problem does not exist any more.	Add Attachment
Audrey Sundkvist	Jul 03, 2008 11:26 AM	Task reassigned to Audrey Sundkvist.	Add Attachment
Audrey Sundkvist	Jul 03, 2008 11:20 AM	I logged in fine. It must be a profile issue.	Add Attachment
Brian Witt	Jun 26, 2008 11:55 AM	Problem with explorer?	Add Attachment
Joan Guralnick	Jun 24, 2008 12:41 PM	This has been going on for the last couple of days. No new hardware or software.	Add Attachment