Service Request Ticket - # 26393

Service Request Ticket - # 26393

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Service Request Information

CONTACT	Name	Lehto, Nan	Date	Jun 24, 2008 02:32 PM
	Department	Student Engagement	Phone	88088
	Location		Email	lehton@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20071060 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Epson Stylus C120 Ink Jet Printer #F10-PTRIJEC120
	Serial No.	K23Y091375	Location	PDR
	Model	C11c687201	Hostname
	Notes	usb,inkjet	Ink/Toner Refill

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	wehnera@wou.edu	88624

Tracking

Entered by	Date	Memo
Adam Wehner			Email Public
Entered by	Date	Memo
Adam Wehner	Jul 07, 2008 08:30 AM	Everything we had was delivered and setup.	Add Attachment
Emily Warner	Jul 02, 2008 09:17 AM	**This is an email** Please read Cindy's email to make sure that you have installed all the necessary "parts". Thanks! Nan * * * * * * * * * * * * * * * * * * * * * * * * * * * Nan Lehto WOU Facilities Scheduling Coordinator Werner University Center, WOU 503-838-8088 FAX 503-838-8427 -------------------------------------------------- ------------------------------ ----- Original Message ----- From Cindy_Zearfoss@identicard.com Date Wed, 02 Jul 2008 10:47:36 -0500 To Nan Lehto Subject Re: Training information Remind them to load ServicePak 1 as well. They may need to contact Tech Support for that, 800- 220-8096 option 1. Let me know as soon as possible if anything comes up that will delay the training. Cindy Zearfoss IDenticard Systems Pre-Sale Technical Support Our offices are now open: Mon-Thurs 8:30 a.m. to 7:00 p.m. ET and Fri 8:30 a.m. to 6:00 p.m. ET T 717-569-5797 F 717-569-2390 C 717-606-9490 E cindy.zearfoss@identicard.com www.identicard.com	Add Attachment
Brian Witt	Jul 02, 2008 08:25 AM	**This is a Skype Message** UCS Service Request Desk 8:22 AM I just updated #26393. They are wondering when they can expect the equipment because the training is at 10:00 today.	Add Attachment
Emily Warner	Jul 02, 2008 08:22 AM	Jill Summers just called regarding this task and she wants to know when she can expect this equipment. The training is at 10:00 today.	Add Attachment
Emily Warner	Jul 01, 2008 11:06 AM	**This is an email** Do you know when someone will be bringing the cameras and installing the software on our laptops & Info Desk computers today? I need to have everything set-up, loaded and ready for an on-line training at 10 am on Wednesday, July 2. Is there anything, any info I need to get to you to speed this along? Thanks! Nan Service Request ID#: 26393 Date Created: Jun 24, 2008 14:32 Current Status: Pending Request title: Deliver and SETUP ID printer, Camera kits, and IDenticard Software for WUC ID station before July 2 order#3159 * * * * * * * * * * * * * * * * * * * * * * * * * * * Nan Lehto WOU Facilities Scheduling Coordinator Werner University Center, WOU 503-838-8088 FAX 503-838-8427	Add Attachment
Christian Mendez	Jun 30, 2008 01:12 PM	She called and said she needs the ID Laptop Software They have the Laptop and want the ID software loaded on so they can start printing ID's Someone is available from 8-5pm everyday at werner and will have the laptop available there.	Add Attachment
Christian Mendez	Jun 26, 2008 08:27 AM	She called and said that she needs to get this software installed asap. leave her a message if she is not in her office.	Add Attachment
Tricia Flaherty	Jun 24, 2008 02:43 PM	I will give you both boxes and invoice please return software disks to my inbox THX	Add Attachment