Service Request Ticket - # 26396

Service Request Information

CONTACT Name Kirk, Thomas   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 24, 2008 04:27 PM
Department Business Services Phone 88210
Location Email kirkt@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20051159[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Sun Ray 2 Ultra-Thin Client - NTC-10Z-00
Serial No. S0612YB9142 Location PDR

CPU Unknown


OS Software

Wired NIC 00:14:4F:0E:8C:9F

TECHS Submitted by Jonathan Guillen Contact jguille@wou.edu 88925
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public
Entered by Date Memo
Brian Berkley Jun 24, 2008 04:55 PM 
Disconnected mapped drive, tried reconnecting it,
logged off and reconnected to TS10, and it didn't
map, but we remapped it via the command line, and
it works fine.
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Brian Berkley Jun 24, 2008 04:50 PM 
F: drive was mapped, wouldn't let him in, but the
UNC path worked.
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Brian Berkley Jun 24, 2008 04:49 PM 
Task reassigned to Brian Berkley.
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Jonathan Guillen Jun 24, 2008 04:29 PM 
He was trying to open a file in F:\outbound but 
was unable to, got a long error message saying 
the connection was lost and could not be 
reestablished. He is unable to open any files on 
the F: drive. He is using a thin client.
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