Service Request Ticket - # 26450

Service Request Information

CONTACT Name McGlade, Michael   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 26, 2008 01:47 PM
Department Social Science Phone 88381
Location Email mcgladm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20040422[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Latitude D505, Pentium, 1.60GHz, 15.0 SXGA+
Serial No. 5V30T51 Location PDR

CPU Pentium M-1.7 GHz


OS Unknown Software MS Office Pro 2003 from P0049740, Adobe CS3 Design Premium WIN from P0065730

Wired NIC 00:0F:1F:C7:AC:51


Wireless NIC 00:0E:35:76:4A:43


TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact asundkv@wou.edu 88925

Tracking

Entered by Date Memo
Audrey Sundkvist
Email

Public

Entered by Date Memo
Audrey Sundkvist Jul 17, 2008 03:15 PM
Since he has not contact me I will close the task.
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Audrey Sundkvist Jul 11, 2008 10:45 AM
Task reassigned to Audrey Sundkvist.
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Audrey Sundkvist Jul 11, 2008 10:45 AM
His home number is 503-585-3797. I explained that
this could be BUS speed of the RAM or Adobe
running processes in the background.
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Christian Mendez Jul 11, 2008 08:06 AM
****This is an email****
Hello,

Thank you for installing the Adobe Illustrator 
software group and the extra RAM.  Unfortunately, 
the computer operates much slower than it did 
before I brought it in.  Just to open my WOU e-
mail, for example, just took nearly 25 seconds, 
while it used to take less than 5.  I thought 
that perhaps this had something to do with my 
cable broadband internet connection, but it 
doesn't.  I know this because even when I try to 
open software, it takes a long time.  For 
example, just to open Excel, it took 26 seconds 
(I just tried it).  It used to take just a few 
seconds to do that.

So I don't know what went wrong.  Any advice?

Mike McGlade
Professor of Geography
cell: 503-949-0180
 
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Audrey Sundkvist Jul 10, 2008 04:45 PM
This is setup. I will deliver it to his office.
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Audrey Sundkvist Jul 10, 2008 10:16 AM
Task reassigned to Audrey Sundkvist.
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Audrey Sundkvist Jul 10, 2008 10:13 AM
As I said, "Since he uses a WOU laptop we can
arrange for him to leave the laptop with us to do
these installs (Adobe can take a while)."

Mike is going to drop off the laptop at 2:30 so I
can do this for him.

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Brian Berkley Jul 09, 2008 09:21 AM
so call him and tell him to come in....
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Joan Guralnick Jul 09, 2008 09:00 AM
skyped the techs
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Joan Guralnick Jul 09, 2008 08:59 AM
He is willing to come in tomorrow morning the 
earlier the better he understands we don't make 
appointments.  a contact number is 503-949-0180 
please give him a call so he knows whether or not 
to come in.  This setup is the only reason he 
will come in.
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UCS Tech Jul 08, 2008 02:17 PM
Status changed to: Waiting for Contact
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Audrey Sundkvist Jul 08, 2008 02:17 PM
I left a message asking for times available.

Since he uses a WOU laptop we can arrange for him
to leave the laptop with us to do these installs
(Adobe can take a while).

This guy is HARD to get ahold of - he usually
teaches evening classes and isn't usually on
campus during the day.
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Adam Shinn Jun 27, 2008 12:37 PM
Task reassigned to Adam Shinn.
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Tricia Flaherty Jun 26, 2008 01:49 PM
I will put this in tech inbox #1 with invoice 
and RAM, software is on T:\Adobe Creative 
Suite\Adobe Creative Suite CS3 Design 
Premium\CS3 Design Premium WIN
 but come see me for media if iso won't work for 
install
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