Service Request Ticket

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Service Request Information

CONTACT	Name	Groshong, Cara	Date	Jun 27, 2008 09:55 AM
	Department	Advancement & Foundation	Phone	88148
	Location		Email	groshonc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20071163 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 755 2.66GHz, 4M, VT 1333MHz FSB
	Serial No.	9N8SFG1	Location	PDR
	CPU	Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)
	OS	Unknown	Software	oxio Creator Dell Edition and CyberLink Power DVD bundled with computer, MS Office Pro Plus 2007 from P0066324 installed as Office 2007
	Wired NIC	00:1E:C9:72:D9:BE

TECHS	Submitted by	Courtney Wehner	Contact	cwehner05@wou.edu	88925
	Primary Technician		Contact	ljewett06@wou.edu	88925

Tracking

Entered by	Date	Memo
Lance Jewett			Email Public
Entered by	Date	Memo
Lance Jewett	Sep 19, 2008 03:35 PM	Task reassigned to Lance Jewett.	Add Attachment
Sarah Callaway	Sep 19, 2008 02:11 PM	Her computer was set up, but the email calendar, contacts and tasks are missing and she needs them back	Add Attachment
Lance Jewett	Sep 19, 2008 02:10 PM	Task reassigned to Tricia Flaherty.	Add Attachment
Lance Jewett	Sep 19, 2008 02:10 PM	Just needs Pl-SQL Developer.	Add Attachment
Christian Mendez	Sep 16, 2008 12:28 PM	**This is an email** Hi, I need to reschedule my new computer delivery from tomorrow (9/17) to either Friday the 19th or next week, any day except Monday, Thank you! Cara	Add Attachment
Lance Jewett	Sep 15, 2008 11:57 AM	Task reassigned to Lance Jewett.	Add Attachment
Lance Jewett	Sep 15, 2008 11:37 AM	called and she would be available on wensday any time for us to come by and set up.	Add Attachment
Sarah Callaway	Aug 29, 2008 08:23 AM	Special Prgrams: Oracle 1-G SQL+, PL SQL Developer, needs access to the old version of Viking. Thats all she can think of.	Add Attachment
Joan Guralnick	Aug 26, 2008 07:25 AM	Sarah, please find out what the "special programs" are so the techs are prepared for this. Reassign this to New Equip Setup after you have called and gotten the information.	Add Attachment
Sarah Callaway	Aug 22, 2008 01:37 PM	Auditors all day Monday, she would like to wait until sometime during the week of September 8th. 8-5 except for lunch around 12pm, Monday or Weds or Thurs would work best. SHe needs special programs loaded when its hooked up!	Add Attachment
Sarah Callaway	Aug 15, 2008 03:03 PM	Left message.	Add Attachment
New Equip. Setup	Aug 05, 2008 03:28 PM	Status changed to: Waiting for Contact	Add Attachment
Audrey Sundkvist	Aug 05, 2008 03:27 PM	Called and left a message asking when she'd be available for this.	Add Attachment
Audrey Sundkvist	Jul 11, 2008 03:19 PM	I installed Auction version 3, PL-SQL Developer 7.0.15, and Oracle 10g Client.	Add Attachment
Audrey Sundkvist	Jul 11, 2008 03:08 PM	Cara does not want this delivered until at least the beginning of August. Contact her then.	Add Attachment
Ziad Al-sulaiman	Jun 30, 2008 10:20 AM	She rquested not to deliver the computers for her todat. She said she is not ready for them yet and there is no room for them	Add Attachment
Rebecca Murphy	Jun 30, 2008 08:36 AM	imaged and ready for set up.	Add Attachment
Courtney Wehner	Jun 27, 2008 09:59 AM	Will be in tech inbox #5.	Add Attachment
Courtney Wehner	Jun 27, 2008 09:57 AM	Additonal Software: MS Office Pro Plus 2007 from P0066324 installed as Office Pro 2003. This is replacing her old machine W#20030626.	Add Attachment