Service Request Ticket - # 26468

Service Request Information

CONTACT Name Newland, Sandy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 27, 2008 10:02 AM
Department Advancement & Foundation Phone 88147
Location Email newlands@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

TECHS Submitted by Courtney Wehner Contact cwehner05@wou.edu 88925
Primary Technician Contact rmurphy06@wou.edu 88654

Tracking

Entered by Date Memo
Rebecca Murphy
Email

Public

Entered by Date Memo
Rebecca Murphy Jul 18, 2008 08:29 AM
called her this morning and she said that she had
no problems and I told her that I was going to
close her task and she was fine with that.
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Rebecca Murphy Jul 14, 2008 09:32 AM
in my computer setting under remote allow users to
remote in was unchecked, so I had her check it. I
could remote in fine from this this end. So,told
her to try it at home, and that if there were any
problem to have the front desk update her task. 
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Rebecca Murphy Jul 14, 2008 09:19 AM
she is have trouble remoting in to her computer
form home. 
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Rebecca Murphy Jul 14, 2008 09:11 AM
I went and fixed her sound and asked here if there
was anything else that was wrong. she could not
think of anything else. I gave her the task number
and told to have the task updated if there was. If
I do not here from her by Friday she gave me
permission to close her task. 
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Brian Witt Jul 10, 2008 01:35 PM
Task reassigned to Rebecca Murphy.
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Rebecca Murphy Jun 30, 2008 04:05 PM
wou #200300628 her old computer is under my desk.
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Rebecca Murphy Jun 30, 2008 03:59 PM
installed auction and adobe indesign, and itunes,
may need other programs installed.
 
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Rebecca Murphy Jun 30, 2008 12:05 PM
set up computer. but she need some programs to be
installed. 
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Rebecca Murphy Jun 30, 2008 08:38 AM
imaged and ready for set up.
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Courtney Wehner Jun 27, 2008 10:13 AM
Will be in techinbox #2 and the monitor will be 
on the floor. 
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Courtney Wehner Jun 27, 2008 10:10 AM
Additional Software: MS Office Pro Plus 2007 
from P0066324 installed as Office Pro 2003.

New machine will replace old one W#20030628[Edit Inv].
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