Service Request Ticket - # 26475

Service Request Information

CONTACT Name Dunkin, Sally   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 27, 2008 11:05 AM
Department Emeritus and Retired Faculty and Staff Phone
Location Email dunkins@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20050783[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX620, Pentium 4, 3.2GHz, 2M, 800 FSB
Serial No. B5Z5L81 Location PDR

CPU Pentium 4-3.2GHz


OS Unknown Software MS Office Pro 2003 from P0054700 upgraded to MS Office Pro Plus 2007 from P0074497, Contribute V3.0 Mac/Win from P0058699 oracle, bi query

Wired NIC 00:12:3F:95:42:2D


TECHS Submitted by Courtney Carlson Contact ccarlso@wou.edu 88925
Primary Technician Contact asundkv@wou.edu 88925

Tracking

Entered by Date Memo
Audrey Sundkvist
Email

Public

Entered by Date Memo
Emily Warner Jul 01, 2008 08:29 AM
Sally just called and said that Brian Wendler was 
in her office working on a different issue and he 
also set up the printers for her computer. I will 
mark this task as completed. 
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Sarah Callaway Jun 30, 2008 04:25 PM
Printers did not get set up for her computer 
(some did, but not all of them).  Today until 5 
and tomorrow until noon, she's free.
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Audrey Sundkvist Jun 30, 2008 03:27 PM
I got the machine all set up. I installed her
specialty software: BI-Query, Filezilla, and
Contribute. 

Brian Wedler installed: Payprint and two printers
from Banner.
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Audrey Sundkvist Jun 30, 2008 10:17 AM
Task reassigned to Audrey Sundkvist.
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Audrey Sundkvist Jun 30, 2008 10:17 AM
Joanie said Sally contacted her. Sally has gone
home to work today. Her home number is 503
623-5659. She wants to be contacted when her
computer is ready.
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Ziad Al-sulaiman Jun 30, 2008 09:56 AM
Sally called checking on the status of her 
computer. She is available today until 5pm and 
she was told that it should be fixed by today.
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Cinthya Mendez-Garcia Jun 27, 2008 05:02 PM
Called saying she is going home today but she is 
available Monday June 30th from 8am-5pm.
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Adam Shinn Jun 27, 2008 03:52 PM
Task reassigned to Brian Witt.
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Courtney Carlson Jun 27, 2008 02:24 PM
Called to inquire about the status. Said no 
pressure. I told her you (Adam) were making 
progress. :)
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Adam Shinn Jun 27, 2008 12:36 PM
still blue screened when she logs into her 
account... being imaged right now. I had her 
write down all of the specific software she uses 
also.
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Adam Shinn Jun 27, 2008 11:59 AM
found quite a few bugs on her machine. installed
and ran ccleaner and AdAware. Also deleted a
program called windows antivirus 08, which I
believe to be the source of the problems. Seems to
be running fine  now... I'm letting AdAware finish
scanning then I will have Sally try to log into
her account.
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Adam Shinn Jun 27, 2008 11:20 AM
Task reassigned to Adam Shinn.
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Courtney Carlson Jun 27, 2008 11:14 AM
She was browsing internet with IE on sites she 
normally visits. She got the blue screen of death.

Error:
Spyware detected... please shut down.

Upon restart new error appeared:
Windows must shut down to prevent damage.

Rebooted, saw windows login, but before she could 
sign in she gets a quick flash of a green screen 
that quickly switches to the blue screen reading 
another error message: 
Unexpected kernel mode trap

She noticed an automatic download (she did not 
have to select approval) loaded new antivirus 
before it shut down the first time.

Times business hours.

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