Service Request Ticket

Service Request Information

CONTACT	Name	Carlson, Jan	Date	Jun 27, 2008 11:05 AM
	Department	Advancement & Foundation	Phone	88725
	Location		Email	carlsonj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20071256 (opens in a new window)	Bldg/Room	NS 120A
	Service Tag	JFJTGG1	Description	Dell Optiplex 755 2.66GHz, 4M, VT 1333MHz FSB
	Serial No.	JFJTGG1	Location	Ava Howard - Backroom
	CPU	Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)
	OS	Windows XP Pro	Software	Roxio Creator Dell Edition and CyberLink Power DVD bundled with computer, MS Office Pro Plus 2007 from P0066424
	Wired NIC	00:1E:C9:76:C2:26

TECHS	Submitted by	Courtney Wehner	Contact	cwehner05@wou.edu	88925
	Primary Technician		Contact		88925

Entered by	Date	Memo
New Equip. Setup			Email Public
Entered by	Date	Memo
Richard Kavanagh student	Jul 02, 2008 11:50 AM	All set up and working.	Add Attachment
Richard Kavanagh student	Jul 02, 2008 11:35 AM	I m Richard, I helped set up her computer on 7/1/08 and I needed to finish up importing her outlook settings. I went by this morning but she was out. I'll call her back and see if she's available now.	Add Attachment
Emily Warner	Jul 02, 2008 10:44 AM	Jan just called and was unable to clarify which task she was talking about. It could either be this one (#26476) or #26497. She said something about a "Richard" coming over and setting up her computer and now she needs more assistance. However, there is not a Richard in this department. I think she is a bit confused!	Add Attachment
Rebecca Murphy	Jun 30, 2008 02:49 PM	needs auction and maybe a couple of other programs to be installed.	Add Attachment
Rebecca Murphy	Jun 30, 2008 08:39 AM	imaged and ready for set up.	Add Attachment
Courtney Wehner	Jun 27, 2008 11:09 AM	Computer will be in tech inbox #12.	Add Attachment
Courtney Wehner	Jun 27, 2008 11:06 AM	This is replacing her old machine W#20030618.	Add Attachment