Service Request Ticket

Service Request Information

CONTACT	Name	Smith, Tiffany	Date	Jun 27, 2008 03:30 PM
	Department	College of Education	Phone	88825
	Location		Email	smitht@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20020783 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	LaserJet 2300D printer
	Serial No.	CNBCC32948	Location	PDR
	Model	Q2474A	Hostname
	Notes	Wireless print Server WP110 from P0043062, duplexing	Ink/Toner Refill

TECHS	Submitted by	Courtney Carlson	Contact	ccarlso@wou.edu	88925
	Primary Technician		Contact	asundkv@wou.edu	88925

Entered by	Date	Memo
Audrey Sundkvist			Email Public
Entered by	Date	Memo
Audrey Sundkvist	Aug 04, 2008 10:51 AM	This is caused by PCL6 drivers. I set her up with a PCL5 driver and it is printing fine.	Add Attachment
Christian Mendez	Jul 29, 2008 11:21 AM	The printer is still doing the same thing. It needs to be turned off and on again for it to work. She wants someone to come look at it.	Add Attachment
Audrey Sundkvist	Jul 10, 2008 12:03 PM	It is connected as a local printer for her. She said it's been working ok lately, but I gave it a cold reset just in case.	Add Attachment
Audrey Sundkvist	Jul 10, 2008 11:47 AM	Task reassigned to Audrey Sundkvist.	Add Attachment
Brian Witt	Jul 01, 2008 04:37 PM	Disconnect from mash and reconnect	Add Attachment
Courtney Carlson	Jun 27, 2008 03:34 PM	Been happening for a long time, only sporadically. Now it is with every print job.	Add Attachment
Courtney Carlson	Jun 27, 2008 03:33 PM	If she turns the printer off and then back on, the job comes out. She can't do that every time she wants to print something out. Happens for each print job. If she lets it sit a single page comes out of the printer reading: pclxl error: missing data. Print word, excel, email. All cases. Not in on monday. 9-5 weekdays normally.	Add Attachment