Service Request Ticket

Service Request Information

CONTACT	Name	Lehto, Nan	Date	Jun 30, 2008 08:40 AM
	Department	Student Engagement	Phone	88088
	Location		Email	lehton@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070434 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex 745, 2.13GHz, 2M, 1066MHz FSB
	Serial No.	GCYXYD1	Location	PDR
	CPU	Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)
	OS	Unknown	Software	Windows Vista downgraded to WIN XP Pro, Microsoft Office Pro Plus 2007 from P0063312 installed as Office Pro 2003, MS OneNote2007 from P0074895
	Wired NIC	00:1A:A0:6B:7F:9E

TECHS	Submitted by	Joan Guralnick	Contact	guralnij@wou.edu	88646
	Primary Technician		Contact	bberkley@wou.edu	88955

Entered by	Date	Memo
Brian Berkley			Email Public
Entered by	Date	Memo
Brian Berkley	Jul 01, 2008 11:59 AM	Task reassigned to Brian Berkley.	Add Attachment
Audrey Sundkvist	Jun 30, 2008 09:35 AM	There is an issue with the Astra server in worked on at the moment.	Add Attachment
Audrey Sundkvist	Jun 30, 2008 08:57 AM	I told Nan we'd call her when this was working again. She said, "Jill is having the same problem."	Add Attachment
Audrey Sundkvist	Jun 30, 2008 08:56 AM	Brian B is talking to Mike Ross. Mike Ross or Mike Ellis are the best contacts for this. Nan has been unable to connect to the server and gets an access violation error.	Add Attachment
Joan Guralnick	Jun 30, 2008 08:41 AM	Astra is the campus calendar. Scheduling events on campus is Nan's job. Until this is working she can't do her job.	Add Attachment