Service Request Ticket - # 26492

Service Request Information

CONTACT Name Wheeler, Christopher   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 30, 2008 10:18 AM
Department Advancement & Foundation Phone 88134
Location Email wheelerc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20030717[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, P4-2.80GHz
Serial No. BWC0Y41 Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software MS Office Pro from P0047320

Wired NIC 00:0C:F1:EA:02:D3

TECHS Submitted by Ziad Al-sulaiman Contact zalsulaiman06@wou.edu 88925
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public
Entered by Date Memo
Christian Mendez Jul 09, 2008 01:47 PM 
called and left a voicemail asking if this is 
still an issue and to give us a call back.
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Brian Berkley Jul 02, 2008 05:33 PM 
Status changed to: Waiting for Contact
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Brian Berkley Jul 01, 2008 11:56 AM 
Task reassigned to Brian Berkley.
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Brian Berkley Jul 01, 2008 11:56 AM 
added user to admissions LDAP group and gave him
local admin permissions on the computer he is using.
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Emily Warner Jul 01, 2008 08:33 AM 
Chris just called and said that he followed the 
instructions found in the e-mail, rebooted his 
computer, and the I: Drive is still not there.
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Brian Berkley Jul 01, 2008 08:14 AM 
Sent user an email.
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UCS Tech Jul 01, 2008 08:14 AM 
Status changed to: Waiting for Contact
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Brian Berkley Jul 01, 2008 08:13 AM 
He needs to run gpupdate /force from Start, Run.
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Ziad Al-sulaiman Jun 30, 2008 10:18 AM 
On his computer there in no I drive at all and he 
wants access to it
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