Service Request Ticket

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Service Request Information

CONTACT	Name	Little, Stan	Date	Jun 30, 2008 12:46 PM
	Department	Center for Academic Innovation	Phone	88691
	Location		Email	littles@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20070969 (opens in a new window)	Bldg/Room	AD
	Service Tag		Description	Dell Latitude D630, 2.40GHz, 4M L2 Cache, 800MHz
	Serial No.	5MZDBG1	Location	Dawn Brown, MIA 6/15/23
	CPU	Intel Core 2 Duo T7700(4MB L2/2,4GHz/800MHz)
	OS	Windows XP Pro	Software	MS Windows Vista Business downgraded to WIN XP Pro, MS Office Pro Plus 2007 from P0065983
	Wired NIC	02:00:54:55:4E:01
	Wireless NIC	00:1F:3B:7B:60:63

TECHS	Submitted by	Ziad Al-sulaiman	Contact	zalsulaiman06@wou.edu	88925
	Primary Technician		Contact	wehnera@wou.edu	88624

Tracking

Entered by	Date	Memo
Adam Wehner			Email Public
Entered by	Date	Memo
Rebecca Murphy	Aug 15, 2008 01:00 PM	Task reassigned to Adam Wehner.	Add Attachment
Rebecca Murphy	Aug 15, 2008 01:00 PM	good to go.	Add Attachment
Christian Mendez	Aug 15, 2008 09:41 AM	Angela called and said that Adam W. had a meeting with them this morning at 10am, but asked if he could show up a bit early.	Add Attachment
Adam Wehner	Aug 13, 2008 02:45 PM	Talked to Stan will leave this task open until after Friday.	Add Attachment
David Olson	Aug 13, 2008 02:09 PM	this request needs to remain open, because she still can not open programs. the laptop will be on campus on friday. THe laptop is for Angela Henderickson 88042. she will be at university conference center unit C. she in unavailable for contact, but stan little asked to talk to adam wehner about the issue.	Add Attachment
Audrey Sundkvist	Aug 13, 2008 01:19 PM	I talked to Stan. He said he did not know if the laptop was still having problems. He said he would ask Angela to call us when she is in tomorrow.	Add Attachment
UCS Tech	Jul 15, 2008 01:57 PM	Status changed to: Waiting for Contact	Add Attachment
Audrey Sundkvist	Jul 15, 2008 01:57 PM	I left a message asking he let us know when the computer (I specified the W#) is back on campus so we can have a tech set the local account back up.	Add Attachment
Audrey Sundkvist	Jul 11, 2008 03:36 PM	Since these laptops are being used by instructors off campus they have local logins: refer to tasks 26328.	Add Attachment
Christian Mendez	Jul 11, 2008 01:02 PM	DEP called and said that they don't currently have the laptop with them atm.	Add Attachment
Christian Mendez	Jul 11, 2008 11:19 AM	They called back and said that she can log in just fine, but the generic login that they use is not working instructor is the username.	Add Attachment
Richard Kavanagh student	Jul 10, 2008 04:49 PM	She needs to log onto the network the first time because we had to re-image the machine. I called her and let her know.	Add Attachment
Christian Mendez	Jul 10, 2008 01:45 PM	call her at: 541.926.2755	Add Attachment
Christian Mendez	Jul 10, 2008 01:45 PM	Cannot log into the MASH domain or the computer itself. Angle Hendrickson, the username she is using is instructor she called this in and said that she lives in Albany and needs to log in.	Add Attachment
Christian Mendez	Jul 10, 2008 09:59 AM	He will send a student worker to pick up the laptop.	Add Attachment
Joan Guralnick	Jul 09, 2008 01:02 PM	today between 1300 and 1500 or after 1545 until 1700 tomorrow anytime before 1030	Add Attachment
Richard Kavanagh student	Jul 09, 2008 11:40 AM	Called and left a voice mail asking for times we could deliver the laptop.	Add Attachment
Richard Kavanagh student	Jul 09, 2008 10:53 AM	Task reassigned to Richard Kavanagh.	Add Attachment
Richard Kavanagh student	Jul 09, 2008 10:53 AM	Installed new RAM. Checking to be sure this resolved the issue. Will contact Stan this afternoon with more info.	Add Attachment
Richard Rogers	Jul 08, 2008 12:48 PM	Stan called wanting to know if he could get an estimated finish date.	Add Attachment
Richard Kavanagh student	Jul 07, 2008 11:53 AM	Task reassigned to Adam Wehner.	Add Attachment
Richard Kavanagh student	Jul 07, 2008 11:52 AM	The RAM is bad. Adam is ordering some.	Add Attachment
Brian Witt	Jul 01, 2008 04:08 PM	Laptop is in Tech Inbox # 2. I talked to Stan and I guess we just need to make sure the error is not a repeating issue and that everything is functional.	Add Attachment
Ziad Al-sulaiman	Jun 30, 2008 12:48 PM	The new computer he got shut down and an error screen came up, however it doesn't stay long enough for him to read it.	Add Attachment