Service Request Ticket - # 26510

Service Request Information

CONTACT Name Attendant, Main Computer Lab   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 30, 2008 03:10 PM
Department University Computing Solutions Phone 88069
Location Email computerlabs@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20070055[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Mac mini, 1.83GHz Intel Core Duo #Z0DN
Serial No. G8724579W0D Location PDR 2023 Giveaway

CPU Intel Duo Core T2400(2MB/1.83GHz/667MHz)


OS Unknown Software Microsoft Windows XP Pro dual boot from P0061507, Microsoft Office 2007 Pro from P0061684 installed as Office Pro 2003

Wired NIC 00:16:CB:A6:E0:46


Wireless NIC 00:17:F2:FC:23:8D

TECHS Submitted by Stephen Pierce Contact spierce@wou.edu 88925
Primary Technician Contact rmurphy06@wou.edu 88654

Tracking

Entered by Date Memo
Rebecca Murphy
Email

Public
Entered by Date Memo
Joan Guralnick Jul 09, 2008 02:07 PM 
I didn't realize there was a task for this.  the 
mini mac had power save settings turned on.  I 
changed the settings yesterday.
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Rebecca Murphy Jul 09, 2008 10:58 AM 
I went down to the lab to see what the problem
was. When I got there the apple mini had video
output and everything seemed to be working
properly. I then went and made sure that every
apple mini had video and they all did.
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Brian Witt Jul 01, 2008 04:01 PM 
Task reassigned to Rebecca Murphy.
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Stephen Pierce Jun 30, 2008 03:12 PM 
This apple mini has had almost continual problems 
for the last couple of months.

All cables appear to be well connected, but 
there's no video output.  The unit appears to 
have no power.

Approximately 3 previous tickets have been 
submitted concerning the same symptoms in the 
last 3-4 months.

Located in position: G3
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