Service Request Ticket

Service Request Information

CONTACT	Name	Boderman, Don	Date	Jul 01, 2008 11:11 AM
	Department	Student Enrichment Program	Phone	88656
	Location		Email	boderman@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20071226 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Latitude D630, 2.40GHz, 4M L2 Cache, 800MHz
	Serial No.	H54PGG1	Location	PDR
	CPU	Intel Core 2 Duo T7700(4MB L2/2,4GHz/800MHz)
	OS	Unknown	Software	MS Windows Vista Business downgraded to WIN XP Pro, MS Office Pro Plus 2007 from P006424 installed as Office Pro 2003
	Wired NIC	02:00:54:55:4E:01
	Wireless NIC	00:1F:3B:CC:3D:05

TECHS	Submitted by	Courtney Wehner	Contact	cwehner05@wou.edu	88925
	Primary Technician		Contact	wittb@wou.edu	89201

Entered by	Date	Memo
Brian Witt			Email Public
Entered by	Date	Memo
Brian Witt	Jul 08, 2008 10:57 AM	Installed the cable	Add Attachment
Brian Witt	Jul 03, 2008 12:40 PM	I just forgot the AtoB cable	Add Attachment
Christian Mendez	Jul 03, 2008 11:54 AM	He said that the USB ports are not working on the monitors and the laptop is not connected to the laser printer SE-SEP printer on Radar is the printer he would like networked on his machine.	Add Attachment
Brian Witt	Jul 02, 2008 01:38 PM	Delivered and set up to users specifications.	Add Attachment
Brian Witt	Jul 01, 2008 02:59 PM	Imaged, named, bound, admins - Ready to deliver!	Add Attachment
Brian Witt	Jul 01, 2008 01:49 PM	Task reassigned to Brian Witt.	Add Attachment
Courtney Wehner	Jul 01, 2008 11:16 AM	The laptop will be in tech inbox #7 with the monitor on the floor below it.	Add Attachment
Courtney Wehner	Jul 01, 2008 11:13 AM	Additional Software: MS Windows Vista Business downgraded to WIN XP Pro, MS Office Pro Plus 2007 from P006424 installed as Office Pro 2003. This will not be replacing anything.	Add Attachment