Service Request Ticket - # 26549

Service Request Information

CONTACT Name McDonald, David   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 02, 2008 09:01 AM
Department Admissions Office Phone 88919
Location Email mcdonald@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20050899[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Inspiron 6000, Pentium M, 1.73GHz/2MB Cache/533MHz
Serial No. GHPMR81 Location PDR

CPU Pentium M-1.7 GHz


OS Unknown Software Office Pro 2003 from P0055324,

Wired NIC 00:14:22:DD:AA:13


Wireless NIC 00:13:CE:46:81:0E

TECHS Submitted by Emily Warner Contact ewarner@wou.edu 88925
Primary Technician Contact asundkv@wou.edu 88925

Tracking

Entered by Date Memo
Audrey Sundkvist
Email

Public
Entered by Date Memo
Audrey Sundkvist Jul 03, 2008 10:08 AM 
We ran a gpupdate /force and they reappeared.
 Add Attachment
Audrey Sundkvist Jul 03, 2008 09:48 AM 
Task reassigned to Audrey Sundkvist.
 Add Attachment
Christian Mendez Jul 03, 2008 08:22 AM 
He cannot access the drives this morning and says 
its a high priority.
 Add Attachment
Brian Witt Jul 02, 2008 01:46 PM 
Task reassigned to Brian Witt.
 Add Attachment
Emily Warner Jul 02, 2008 09:53 AM 
Called back again and needs someone to come over. 
He is unable to do any work.
 Add Attachment
Emily Warner Jul 02, 2008 09:01 AM 
He is unable to access any of the networks and 
would like someone to come take a look at this as 
soon as possible.
Add Attachment