Service Request Ticket - # 26558

Service Request Information

CONTACT Name Estrada, Juana   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 02, 2008 12:12 PM
Department College of Education Phone 88052
Location Email estradaj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20070781[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell OptiPlex 755 2.66GHz,4M, VT, 1333MHz FSB
Serial No. 1HF61G1 Location PDR

CPU Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)


OS Unknown Software MS Office Pro Plus 2007 from P0065410 installed as Office Pro 2003

Wired NIC 00:1E:C9:64:1F:29

TECHS Submitted by Emily Warner Contact ewarner@wou.edu 88925
Primary Technician Contact rmurphy06@wou.edu 88654

Tracking

Entered by Date Memo
Rebecca Murphy
Email

Public
Entered by Date Memo
Rebecca Murphy Aug 07, 2008 11:56 AM 
****This is an email****
Thank you,
 
All problems are fixed!
 
Juana
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Rebecca Murphy Aug 07, 2008 11:25 AM 
sent her an e-mail asking for her if she is still
having any issues.
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Rebecca Murphy Jul 14, 2008 11:38 AM 
called and left a voice mail. asked if she still
had pdf printing problems. I also asked her to
tell us what specific program and what network she
is trying to access. I then asked her for to
update her availability.
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Audrey Sundkvist Jul 11, 2008 09:48 AM 
Task reassigned to Rebecca Murphy.
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Audrey Sundkvist Jul 11, 2008 09:48 AM 
Rebecca please email or call Juana. You did this
task so you should put it under your queue and
follow up as needed.
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Rebecca Murphy Jul 03, 2008 01:44 PM 
figured out that she was missing adobe reader.
downloaded adobe reader. tried to print again, it
did not ask me to save. however there were alot of
jobs in front of the document I sent so I do not
know if it printed.
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Rebecca Murphy Jul 03, 2008 12:43 PM 
she wants to access programs on the network, but
can not. she also is have trouble printing pdf and
her calender out of her Google calender. every
time time she try to print it prompt her to save.
after saving she opens the document and it is a
just a bunch of squiggly lines.
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Rebecca Murphy Jul 03, 2008 12:23 PM 
gone to try and fix the problem.
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Emily Warner Jul 02, 2008 12:13 PM 
Juana called and cannot access any of the 
networks. She is available during normal business 
hours.
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