Service Request Ticket

Service Request Information

CONTACT	Name	Little, Stan	Date	Jul 03, 2008 10:27 AM
	Department	Center for Academic Innovation	Phone	88691
	Location		Email	littles@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20070970 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Latitude D630, 2.40GHz, 4M L2 Cache, 800MHz
	Serial No.	dlzdbg1	Location	PDR
	CPU	Intel Core 2 Duo T7700(4MB L2/2,4GHz/800MHz)
	OS	Windows XP Pro	Software	MS Windows Vista Business downgraded to WIN XP Pro, MS Office Pro Plus 2007 from P0065983
	Wired NIC	02:00:54:55:4E:01
	Wireless NIC	00:1F:3B:7B:C2:6B

TECHS	Submitted by	Christian Mendez	Contact	chmende@wou.edu	88925
	Primary Technician		Contact	wittb@wou.edu	89201

Entered by	Date	Memo
Brian Witt			Email Public
Entered by	Date	Memo
Christian Mendez	Jul 03, 2008 11:40 AM	Task reassigned to Brian Witt.	Add Attachment
Christian Mendez	Jul 03, 2008 11:40 AM	He came in and Brian W helped him set up.	Add Attachment
Christian Mendez	Jul 03, 2008 10:30 AM	Stan called and said that he along with Rich Hanson are bringing a laptop that Rich needs admin rights on. He said they would be here at ITC 009 around 11:45pm today. I told him that I would let the techs know but did not assure him that someone would be here that could do that for him today. wou# on laptop is: 20070970	Add Attachment