Service Request Ticket

Service Request Information

CONTACT	Name	Reiman, John	Date	Jul 03, 2008 12:35 PM
	Department	The Research Institute	Phone	88776
	Location		Email	reimanj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20060432 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Lenovo Thinkpad T60P 2613 - Core 2 Duo T7600
	Serial No.	PROD ID#1S2613HQU S#L3AN942	Location	PDR
	CPU	Intel Core 2 Duo T7600(4MB/2,33GHz/667)
	OS	Unknown	Software	MS Office Pro 2003 from TRI site license, Dragon Nat Spking Preferred v9 from P0063931
	Wired NIC	00:16:41:E1:36:F6
	Wireless NIC	00:19:7D:09:C4:ED
	Bluetooth NIC	00:16:CF:EF:7E:3D

TECHS	Submitted by	Christian Mendez	Contact	chmende@wou.edu	88925
	Primary Technician		Contact	lambertp@wou.edu	88003

Entered by	Date	Memo
Paul Lambert			Email Public
Entered by	Date	Memo
Ziad Al-sulaiman	Jul 09, 2008 09:22 AM	Mr. John says that he have contacted Christian about some wireless connection problems and was expecting someone to call him back and fix it. He is upset about it and really need it to be done.	Add Attachment
Christian Mendez	Jul 07, 2008 12:20 PM	He is in all afternoon and said that he still needs help with his wireless.	Add Attachment
Brian Berkley	Jul 03, 2008 01:40 PM	Task reassigned to Paul Lambert.	Add Attachment
Christian Mendez	Jul 03, 2008 01:28 PM	He called back and said that todd hall was the problem. He walked accross to the cottage and his wireless is working fine but he would like to have it working in Todd Hall.	Add Attachment
Christian Mendez	Jul 03, 2008 12:38 PM	He is in Todd Hall and cannot get wireless. He has been able to get online just fine before. Last time he was connected wirelessly was yesterday on his laptop wou#20060432 today he has restarted his machine several times and still nothing. IE just says page cannot be displayed. he is using windows xp. he will be available until 4pm.	Add Attachment