Service Request Ticket - # 26607

Service Request Information

CONTACT Name Newland, Sandy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 07, 2008 03:51 PM
Department Advancement & Foundation Phone 88147
Location Email newlands@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20030615[Edit Inv] (opens in a new window) Bldg/Room ITC 207
Service Tag HSC0Y41 Description Dimension 4600, P4-2.80GHz
Serial No. HSC0Y41 Location ITC 207 Storage (was Annual Fund Drive 2nd Fl)

CPU Pentium 4-2.80Ghz


OS Software MS Office Pro from P0047320

Wired NIC 00:0C:F1:EA:5D:C2

TECHS Submitted by Sarah Callaway Contact scallaway06@wou.edu 88925
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public
Entered by Date Memo
Brian Berkley Sep 18, 2008 11:09 AM 
This happens when an office file is open on the
network and the client system unexpectedly shuts
down, loses power, or something along those lines.

Techs need to change the registered user of the
office applications to the person using it, or
something generic like UCS.
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Brian Berkley Jul 08, 2008 04:09 PM 
It is a desktop search issue, and we'll need to
push a script to remove it.
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Brad Dougherty Jul 08, 2008 01:53 PM 
I think this was determined to be a Windows issue.
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Brad Dougherty Jul 08, 2008 01:53 PM 
Task reassigned to Brian Berkley.
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Brian Berkley Jul 07, 2008 03:57 PM 
I specifically asked her to include the full file
path of the documents in question.
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Brian Berkley Jul 07, 2008 03:57 PM 
Task reassigned to Brad Dougherty.
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Sarah Callaway Jul 07, 2008 03:53 PM 
She will be here until 5 today, tomorrow she will 
be in during the afternoon between 2-5.  She 
cannot edit her excel files.
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