Service Request Ticket - # 26620

Service Request Information

CONTACT Name Menear, Carla   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 08, 2008 01:42 PM
Department Creative Arts Phone 88275
Location Email menearc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20031288[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600 P4 2.8GHz
Serial No. 54JQ051 Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software MS Office from P0047835

Wired NIC 00:0C:F1:E7:AD:3D

TECHS Submitted by Jonathan Guillen Contact jguille@wou.edu 88925
Primary Technician Contact dougherb@wou.edu 88925

Tracking

Entered by Date Memo
Brad Dougherty
Email

Public
Entered by Date Memo
Brad Dougherty Jul 09, 2008 03:05 PM 
Restored and working.
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Brad Dougherty Jul 08, 2008 04:53 PM 
Restore started.

Target is
/fileserv/groupa/dep/conted/restore_7_8_2008/
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Brian Berkley Jul 08, 2008 02:39 PM 
Task reassigned to Brad Dougherty.
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Brian Berkley Jul 08, 2008 02:39 PM 
Need grdltr_bak file restored from
\\cougar\dep\conted\grdltr_bak.fp7 most recent
backup before today.
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Jonathan Guillen Jul 08, 2008 01:46 PM 
She doesn't have a clue.
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Jonathan Guillen Jul 08, 2008 01:45 PM 
The file was named grdltr_eak

she doesn't know what the file extension is.
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Brian Berkley Jul 08, 2008 01:44 PM 
From remote desktop?  File was on I: drive or
desktop?  Need more information.....
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Jonathan Guillen Jul 08, 2008 01:44 PM 
She doesn't know where the file was stored, all
she could say about it is that it was originally a
backup file made a year previous. I asked if the
file was stored on her H: drive or another network
drive, but she could not say.
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