Service Request Ticket - # 26621

Service Request Information

CONTACT Name Slaton, Adam   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 08, 2008 02:09 PM
Department Student Enrichment Program Phone 88659
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20070429[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex 745, 2.13GHz, 2M, 1066MHz FSB
Serial No. 6XRYYD1 Location PDR

CPU Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)


OS Unknown Software Windows Vista downgraded to WIN XP Pro, Microsoft Office Pro Plus 2007 from P0063312 installed as Office Pro 2003, MS OneNote2007 from P0074895

Wired NIC 00:1A:A0:68:C5:51

TECHS Submitted by Jonathan Guillen Contact jguille@wou.edu 88925
Primary Technician Contact asundkv@wou.edu 88925

Tracking

Entered by Date Memo
Audrey Sundkvist
Email

Public
Entered by Date Memo
Audrey Sundkvist Aug 04, 2008 10:56 AM 
The update asks for a user's name as password
everytime it contacts the server and it gets VERY
annoying because it does it every 5 minutes. I am
going to try to rollback his update.
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Courtney Carlson Aug 04, 2008 10:34 AM 
He called asking if Audry would be contacting him 
for the accidentally installed updates. Said he 
called on Tues with no response. The task had 
been marked as completed-- I changed it to 
pending. TOld him I'd let Audry know.
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Christian Mendez Jul 28, 2008 08:32 AM 
He accidentally installed the updates to the 
calendar and now it is asking for a 
username/password for sundown

Audrey had asked him NOT to install the updates...
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Audrey Sundkvist Jul 09, 2008 04:48 PM 
He is all setup with PowerDVD and Thunderbird.
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Audrey Sundkvist Jul 08, 2008 04:04 PM 
Task reassigned to Audrey Sundkvist.
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Audrey Sundkvist Jul 08, 2008 02:20 PM 
Outlook's calendars do not work properly with the
Sun email system. This is a known problem, but up
to Sun to fix; we've notified them.

Use Thunderbird+Lightning instead. A Taco article
about it can be found here:
https://winchester.wou.edu/taco/perspective.aspx?action=view&page=techdocs:ThunderbirdLightningSetUp
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Jonathan Guillen Jul 08, 2008 02:10 PM 
His correct number is 88659. They use outlook in
their office to coordinate their calenders, but he
does not know how to do this and requested someone
come by to help.
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