Service Request Ticket

Service Request Information

CONTACT	Name	Lehto, Nan	Date	Jul 09, 2008 10:14 AM
	Department	Student Engagement	Phone	88088
	Location		Email	lehton@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20040379 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Latitude D505, Pentium M, 1.60GHz, 15.0 XGA
	Serial No.	D074Q51	Location	PDR
	CPU	Pentium M-1.7 GHz
	OS	Unknown	Software	MS Office Pro from P0049423, Label Matrixv7 from P0049982
	Wired NIC	00:0F:1F:BD:C8:55
	Wireless NIC	00:0B:7D:07:93:21

TECHS	Submitted by	Ziad Al-sulaiman	Contact	zalsulaiman06@wou.edu	88925
	Primary Technician		Contact	rkavanag08@wou.edu	88323

Entered by	Date	Memo
Richard Kavanagh student			Email Public
Entered by	Date	Memo
Richard Kavanagh student	Jul 10, 2008 04:14 PM	copied MSDE folder from T drive to C drive on the computers and ran the setup from there. Problem resolved.	Add Attachment
Richard Kavanagh student	Jul 10, 2008 02:50 PM	The IDcard program is not able to access a file that it needs from it's install location because the user doesn't have access to the T drive. I'm going to try to move the needed files onto the C drive of the computer to see if that resolves the issue.	Add Attachment
Audrey Sundkvist	Jul 10, 2008 11:45 AM	Task reassigned to Richard Kavanagh.	Add Attachment
Christian Mendez	Jul 10, 2008 11:35 AM	She called back and said that she is at lunch from 1-2pm but if we call the info desk they can track her down	Add Attachment
UCS Tech	Jul 10, 2008 10:03 AM	Status changed to: Waiting for Contact	Add Attachment
Richard Kavanagh student	Jul 10, 2008 10:02 AM	left voice mail asking for availability.	Add Attachment
Ziad Al-sulaiman	Jul 09, 2008 10:17 AM	Nancy from Warner Center just got a new laptop yesterday. Windows was installed but there a problem with the installation. It tells her to reinstall with a valid copy. She is not able to use her new laptop	Add Attachment