Service Request Ticket - # 26629

Service Request Information

CONTACT Name Tarter, Diane   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 09, 2008 10:33 AM
Department Creative Arts/Art Phone 88387
Location Email tarterd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20070895[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple MacBook 13-in (white) 2.4GHz Intel Core 2 Duo #MB403LL/A
Serial No. W88162DF0P1 Location PDR

CPU Intel Core 2 Duo 2.4GHz 3MB shared L2 cache


OS Unknown Software MS Office 2008 for MAC from P0065730, Adobe Web Premium CS5 Mac License and InDesign CS5 MAC license from P0077114 transferred to 20100667, Macbook- iLife ¿08 suite for creating photo projects, making movies, designing DVDs, building websites, and composing music, Front Row, Photo Booth

Wired NIC 00:1F:F3:4F:52:89


Wireless NIC 00:1F:5B:B4:63:8B


Bluetooth NIC 00:1F:5B:E0:B0:DB

TECHS Submitted by Ziad Al-sulaiman Contact zalsulaiman06@wou.edu 88925
Primary Technician Contact rkavanag08@wou.edu 88323

Tracking

Entered by Date Memo
Richard Kavanagh student
Email

Public
Entered by Date Memo
Richard Kavanagh student Aug 11, 2008 09:32 AM 
I just delivered the macbook and input the SN for
adobe in-design.
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Tricia Flaherty Aug 08, 2008 12:18 PM 
Diane had asked me for a status report on this 
task in an email discussion we are having is 
there an expected date for thisto come back from 
the MAC Store?
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Richard Kavanagh student Jul 11, 2008 12:14 PM 
she got all the files she wanted off the machine.
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Christian Mendez Jul 11, 2008 09:44 AM 
She called and said that she would be available 
from around noon - 1:30pm in Rice
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Christian Mendez Jul 10, 2008 01:37 PM 
Diane forgot to delete the files off of the 
desktop on her laptop and would like us to do it 
for her.
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Richard Kavanagh student Jul 10, 2008 11:29 AM 
Task reassigned to Richard Kavanagh.
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Richard Kavanagh student Jul 10, 2008 11:28 AM 
The MacBook has bad pixels on the monitor. It is
still under warranty so we will be taking it to
the mac store to be repaired.
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Ziad Al-sulaiman Jul 09, 2008 10:37 AM 
She recieved a new Apple. There is a vertival 
line in the middle of the screen that is not 
helping her work. Also, the Adobe downloaded 
keeps asking her for the serial number. She is 
available morning times only untill noon.
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