Service Request Ticket - # 26631

Service Request Information

CONTACT Name Beck, Laura   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 09, 2008 11:01 AM
Department The Research Institute Phone 5413460598
Location Email beckl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20050324[Edit Inv] (opens in a new window) Bldg/Room OFF Remote User
Service Tag FZ5R981 Description OptiPlex GX620 SFF, Pentium 4, 3.2GHz, 2M, 800MHz
Serial No. FZ5R981 Location Laura Beck

CPU Pentium 4-3.2GHz


OS Unknown Software MS Office Pro Plus 2007 from P0073053 11-2009

TECHS Submitted by Ziad Al-sulaiman Contact zalsulaiman06@wou.edu 88925
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public

Entered by Date Memo
Brian Berkley Jul 18, 2008 12:33 PM
Task reassigned to Brian Berkley.
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Brian Berkley Jul 18, 2008 12:33 PM
Had her add blake.wou.edu to her TCP/IP DNS stack,
and the IP for Gilligan.wou.edu.

She can now see both websites.
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Brian Berkley Jul 18, 2008 12:22 PM
gilligan cannot resolve the edocket.access.gpo.gov
but blake and other DNS servers can
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Brian Berkley Jul 18, 2008 11:41 AM
****This is an email****

Originally, it was this site
http://www.tbitac.nashia.org/tbics/ .  If I
attempted to access I got this message: 
Server not found
Firefox can't find the server at
edocket.access.gpo.gov.  
    *   Check the address for typing errors such as
          ww.example.com instead of
          www.example.com

    *   If you are unable to load any pages, check
your computer's network
          connection.

    *   If your computer or network is protected
by a firewall or proxy, make sure
          that Firefox is permitted to access the Web.

However, now I can access the site above but can
no longer access the links associated with this
site:
http://www.access.gpo.gov/su_docs/fedreg/a080718c.html

I receive the same message as above.  Others in
office can access and this happens using both
Firefox and IE. 
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Brian Berkley Jul 18, 2008 10:52 AM
We'll (Adam and I) be in Eugene next week to
deliver a printer.
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Christian Mendez Jul 18, 2008 09:07 AM
She called back and said she is available today 
all day.

she mentioned to call her before coming over.

she is here first thing monday morning.
tuesday here all day

she is usually here early morning.
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UCS Tech Jul 17, 2008 01:54 PM
Status changed to: Waiting for Contact
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UCS Tech Jul 16, 2008 02:39 PM
Status changed to: Waiting for Contact
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Richard Kavanagh student Jul 16, 2008 02:39 PM
Called and left a voice mail asking for availability.
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Ziad Al-sulaiman Jul 09, 2008 11:05 AM
She is from the Eugene office. She has a problem 
accessing a database website. She is available 
today all day except 2-4. Tomorrow after 2pm. 
Friday all day. She could be contacted at 
(5413460598)
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