Service Request Ticket

Service Request Information

CONTACT	Name	Buncal, Ermie	Date	Jul 10, 2008 11:17 AM
	Department	Business/Economics Division	Phone	88799
	Location		Email	buncale@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20071167 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 755 2.66GHz, 4M, VT 1333MHz FSB
	Serial No.	FN8SFG1	Location	PDR
	CPU	Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)
	OS	Unknown	Software	oxio Creator Dell Edition and CyberLink Power DVD bundled with computer, MS Office Pro Plus 2007 from P0066324 installed as Office Pro 2003
	Wired NIC	00:1E:C9:73:14:89

TECHS	Submitted by	Christian Mendez	Contact	chmende@wou.edu	88925
	Primary Technician		Contact	rkavanag08@wou.edu	88323

Entered by	Date	Memo
Richard Kavanagh student			Email Public
Entered by	Date	Memo
Richard Kavanagh student	Jul 15, 2008 11:59 AM	Task reassigned to Richard Kavanagh.	Add Attachment
Richard Kavanagh student	Jul 15, 2008 11:59 AM	Went and installed the language pack.	Add Attachment
Richard Kavanagh student	Jul 11, 2008 10:07 AM	called to go and help but got VM.	Add Attachment
Christian Mendez	Jul 10, 2008 02:33 PM	called back and said that 8-12pm then 1pm - 5pm everyday are his hours he said.	Add Attachment
Audrey Sundkvist	Jul 10, 2008 12:06 PM	Called again, left a message this time asking for more specifics about when he/she is or isn't available (when s/he takes lunch for example).	Add Attachment
Audrey Sundkvist	Jul 10, 2008 11:35 AM	Called, didn't leave a message.	Add Attachment
Christian Mendez	Jul 10, 2008 11:18 AM	When he tries to install the Language Pack, he gets the message please insert the Windows XP Professional CD Rom He does not have that cd. He will be available all day today.	Add Attachment