Service Request Ticket - # 26661

Service Request Ticket - # 26661

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Service Request Information

CONTACT	Name	Friberg, Susie	Date	Jul 10, 2008 03:29 PM
	Department	Disability Access Services	Phone	88250
	Location		Email	fribergs@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070667 (opens in a new window)	Bldg/Room	RWEC 125
	Service Tag	3QD1YF1	Description	Dell OptiPlex 755, 2.66GHz, 4M, VT, 1333MHz FSB
	Serial No.	3QD1YF1	Location	Adele Schepige
	CPU	Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)
	OS	Unknown	Software	Roxio Creator Dell Edition and CyberLink Power DVD bundled with computer, MS Office Pro Plus 2007 from P0065150 installed as Office Pro 2003, Adobe Premiere PRO CS3 Win from P0065150
	Wired NIC	00:1E:C9:65:D3:5F

TECHS	Submitted by	Christian Mendez	Contact	chmende@wou.edu	88925
	Primary Technician		Contact	rmurphy06@wou.edu	88654

Tracking

Entered by	Date	Memo
Rebecca Murphy			Email Public
Entered by	Date	Memo
Rebecca Murphy	Jul 15, 2008 09:08 AM	this machine is just used for editing in encore and is not hooked up to the network, because there is no outlet near it. I talked to Brian Witt about this, and we decided to create a local user account for them with Admin rights. This fixed all the problems they had and with deleting.	Add Attachment
Rebecca Murphy	Jul 14, 2008 04:39 PM	went and deleted the file that she want deleted. Computer is not hooked up to the network, there for there are no people who have admin rights. need to figure out away for at least one person to have admin rights. told her that i would get back to her later in the week.	Add Attachment
Rebecca Murphy	Jul 14, 2008 04:14 PM	Task reassigned to Rebecca Murphy.	Add Attachment
Christian Mendez	Jul 11, 2008 08:10 AM	I had asked her to email us the folder names which she wants to remove write protected from.	Add Attachment
Christian Mendez	Jul 11, 2008 08:09 AM	**This is an email** Hi Christian. Ok, I can't email you the files. They are too big for my flash drive and they are on a computer that is not hooked to the internet. Please submit the request for me. I think the trouble lies in the Adobe Encore Program but I can't find the permissions area. The message I'm getting is: mlf.cache.v10 Access denied. Make sure disk is not full or write protected and that the file is not currently in use. Thank you, susie	Add Attachment
Christian Mendez	Jul 10, 2008 03:29 PM	Folder names will be emailed shortly	Add Attachment