Service Request Ticket - # 26664

Service Request Information

CONTACT Name Slaughter, Kelly   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 11, 2008 07:30 AM
Department Library & Media Services Phone 88889
Location Email slaughtk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20070160[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex 745 Small Form Factor, 2.13GHz,2M,1066FSB
Serial No. HBGBBD1 Location PDR

CPU Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)


OS Unknown Software MS Office Pro 2007 installed as Office Pro 2003 from P0062550, Adobe Acrobat Pro v9 Win from P0073420

Wired NIC 00:1A:A0:53:01:CC

TECHS Submitted by Jackie Digmann Contact jdigmann07@wou.edu 88925
Primary Technician Contact wehnera@wou.edu 88624

Tracking

Entered by Date Memo
Adam Wehner
Email

Public
Entered by Date Memo
Adam Wehner Jul 15, 2008 10:52 AM 
Good to go.
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Brian Witt Jul 11, 2008 11:47 AM 
Task reassigned to Adam Wehner.
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Jackie Digmann Jul 11, 2008 07:32 AM 
The messages read: "spooler subsystem app has 
encountered a problem and needs to close. we are 
sorry for the inconvenience."
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Jackie Digmann Jul 11, 2008 07:31 AM 
Good Morning,

Throughout this past week, my co-workers and I 
have been receiving "Spool Error" messages.  We 
have received this message a couple of times 
after something was sent to a printer, a couple 
of times upon logging on, and a couple of times 
upon opening a program (i.e. Word).  Attached is 
a screen shot I was able to catch of one of these 
messages.  

The computers receiving these error messages are 
located in HL209 and belong to:

20070160[Edit Inv] - Kelly Slaughter
20070161[Edit Inv] -  Nat Elder
20070162[Edit Inv] - Jackson Stalley

Thank you for your assistance,
Kelly Slaughter
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