Service Request Ticket - # 26683

Service Request Ticket - # 26683

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Service Request Information

CONTACT	Name	Deardorff, Pamela	Date	Jul 14, 2008 02:56 PM
	Department	The Research Institute	Phone	88780
	Location		Email	deardop@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20071260 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell Latitude D630, 2.40GHz, 4M L2 Cache, 800MHz
	Serial No.	224PGG1	Location	PDR
	CPU	Intel Core 2 Duo T7700(4MB L2/2,4GHz/800MHz)
	OS	Unknown	Software	MS Windows Vista Business downgraded to WIN XP Pro, MS Office Pro Plus 2007 from P0066424 installed as Office Pro 2003
	Wired NIC	02:00:54:55:4E:01
	Wireless NIC	00:1F:3B:CB:06:D5

TECHS	Submitted by	Courtney Wehner	Contact	cwehner05@wou.edu	88925
	Primary Technician		Contact	asundkv@wou.edu	88925

Tracking

Entered by	Date	Memo
Audrey Sundkvist			Email Public
Entered by	Date	Memo
Audrey Sundkvist	Sep 18, 2008 02:08 PM	I delivered this to Lisa.	Add Attachment
Audrey Sundkvist	Sep 18, 2008 01:58 PM	Task reassigned to Audrey Sundkvist.	Add Attachment
Tricia Flaherty	Sep 18, 2008 10:23 AM	According to Lisa Wilson, Pam will be leaving TRI soon so this laptop will be redistributed to a new undetermined person. Lisa askedthat it be delivered to her in the TRI office and she will hold on to it until they know who it iwll be assigned to and then she will call to have it setup for the new person as far as login and admin access is concerned	Add Attachment
Lance Jewett	Sep 17, 2008 08:57 AM	called and left a message for availability.	Add Attachment
Christian Mendez	Aug 18, 2008 01:16 PM	She is available today until 4pm. She said to give her a call.	Add Attachment
Emily Warner	Jul 30, 2008 10:18 AM	Available Times: Today (7/30): Available until 12:30 Thursday (7/31): Not available Friday (8/1): Before 11:30	Add Attachment
Rebecca Murphy	Jul 28, 2008 01:45 PM	called and left a voice mail asking for available times this week for deliver.	Add Attachment
Brian Witt	Jul 18, 2008 01:43 PM	**This is an email** Hi Brian, Thanks for letting me know. I will be out of the office for the next week, so we are probably looking at the week of July 28. Pam	Add Attachment
Brian Witt	Jul 17, 2008 01:36 PM	Sent user an email letting her know we have her laptop ready to be delivered.	Add Attachment
Audrey Sundkvist	Jul 15, 2008 11:38 AM	Called and left a message asking for times for delivery. Be sure the user logs into the laptop. She is an admin, but won't be able to use it off campus if she doesn't login on campus.	Add Attachment
Audrey Sundkvist	Jul 15, 2008 11:34 AM	Named, bound, admin'd.	Add Attachment
Audrey Sundkvist	Jul 15, 2008 10:51 AM	Imaged.	Add Attachment
Courtney Wehner	Jul 14, 2008 03:02 PM	Laptop will be in tech inbox #7.	Add Attachment
Courtney Wehner	Jul 14, 2008 03:00 PM	Additional Software: MS Windows Vista Business downgraded to WIN XP Pro, MS Office Pro Plus 2007 from P0066424 installed as Office Pro 2003. This is not replacing anything.	Add Attachment