Service Request Ticket

Service Request Information

CONTACT	Name	Kunze, Linda	Date	Jul 14, 2008 03:16 PM
	Department	Behavioral Sciences Division	Phone	88344
	Location		Email	kunzel@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20071102 (opens in a new window)	Bldg/Room	ITC 007
	Service Tag	BY1KDG1	Description	Dell Latitude D630, 2.40GHz, 4M L2 Cache, 800MHz
	Serial No.	by1kdg1	Location	was Psychology Staff Laptop
	CPU	Intel Core 2 Duo T7700(4MB L2/2,4GHz/800MHz)
	OS	Unknown	Software	MS Windows Vista Business downgraded to WIN XP Pro, MS Office Pro Plus 2007 from P0066717 installed as Office Pro 2003
	Wired NIC	02:00:54:55:4E:01
	Wireless NIC	00:1F:3B:9A:BF:13

TECHS	Submitted by	Courtney Wehner	Contact	cwehner05@wou.edu	88925
	Primary Technician		Contact	asundkv@wou.edu	88925

Entered by	Date	Memo
Audrey Sundkvist			Email Public
Entered by	Date	Memo
Audrey Sundkvist	Jul 15, 2008 11:34 AM	Task reassigned to Audrey Sundkvist.	Add Attachment
Audrey Sundkvist	Jul 15, 2008 11:34 AM	I created a local account so they could use it for the projector. Login: Psych Password: Projector!	Add Attachment
Audrey Sundkvist	Jul 15, 2008 11:10 AM	Named, bound, and admin'd.	Add Attachment
Audrey Sundkvist	Jul 15, 2008 10:51 AM	Imaged.	Add Attachment
Courtney Wehner	Jul 14, 2008 03:19 PM	The laptop will be in tech inbox #8 and the portable projector (info below) will be in tech inbox #9.	Add Attachment
Courtney Wehner	Jul 14, 2008 03:18 PM	Additional Software: MS Windows Vista Business downgraded to WIN XP Pro, MS Office Pro Plus 2007 from P0066717 installed as Office Pro 2003. This is not replacing anything. The portable projector W#20071126 needs to be delivered with this laptop to the same location.	Add Attachment