Service Request Ticket

Service Request Information

CONTACT	Name	Carlson, Jan	Date	Jul 15, 2008 07:38 AM
	Department	Advancement & Foundation	Phone	88725
	Location		Email	carlsonj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20071256 (opens in a new window)	Bldg/Room	NS 120A
	Service Tag	JFJTGG1	Description	Dell Optiplex 755 2.66GHz, 4M, VT 1333MHz FSB
	Serial No.	JFJTGG1	Location	Ava Howard - Backroom
	CPU	Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)
	OS	Windows XP Pro	Software	Roxio Creator Dell Edition and CyberLink Power DVD bundled with computer, MS Office Pro Plus 2007 from P0066424
	Wired NIC	00:1E:C9:76:C2:26

TECHS	Submitted by	Mark Lyons	Contact	mlyons@wou.edu	88925
	Primary Technician		Contact	wittb@wou.edu	89201

Entered by	Date	Memo
Brian Witt			Email Public
Entered by	Date	Memo
Brian Witt	Jul 15, 2008 09:53 AM	I got the same error trying to log on with my account. Took the machine off the domain and re-bound. This solved the issue.	Add Attachment
Brian Witt	Jul 15, 2008 09:03 AM	Left VM asking her to call me back ASAP	Add Attachment
Brian Witt	Jul 15, 2008 08:20 AM	Task reassigned to Brian Witt.	Add Attachment
Patrick Shanley	Jul 15, 2008 08:19 AM	she was able to use the internet from other computers, so she believes the problem is with her computer	Add Attachment
Mark Lyons	Jul 15, 2008 07:41 AM	message read: windows cannot connect to the domain, either the domain is down or the domain is having trouble reading this machine - this is displayed whenever she tried using either internet program	Add Attachment