Service Request Ticket

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Service Request Information

CONTACT	Name	Baldwin, Victor	Date	Jul 15, 2008 01:04 PM
	Department	The Research Institute	Phone	88394
	Location		Email	baldwiv@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20071288 (opens in a new window)	Bldg/Room	TODD 235
	Service Tag	C400GG1	Description	Dell Latitude D830 2.40GHz 4M L2 cache 800Mhz
	Serial No.	C400GG1	Location	Vic Baldwin's office
	CPU	Intel Core 2 Duo T7700(4MB L2/2,4GHz/800MHz)
	OS		Software	MS Windows Vista Business downgraded to WIN XP Pro, MS Office Pro Plus 2007 from P0066324 installed as Office Pro 2003, Adobe Photoshop Elements v6 WIN from P0066324
	Wired NIC	02:00:54:55:4E:01
	Wireless NIC	00:1F:3B:88:29:E7

TECHS	Submitted by	Courtney Wehner	Contact	cwehner05@wou.edu	88925
	Primary Technician		Contact	rkavanag08@wou.edu	88323

Tracking

Entered by	Date	Memo
Richard Kavanagh student			Email Public
Entered by	Date	Memo
Richard Kavanagh student	Aug 12, 2008 03:17 PM	installed and running.	Add Attachment
Richard Kavanagh student	Aug 12, 2008 02:47 PM	I'm going to re-install sophos and include the firewall with it.	Add Attachment
Richard Kavanagh student	Aug 12, 2008 02:46 PM	Task reassigned to Richard Kavanagh.	Add Attachment
Courtney Carlson	Aug 11, 2008 11:51 AM	**This is an email** This email is for Richard, regarding 26701 I Richard - I received your voice mail regarding the firewall protection built into WinXP. However, in XP security center, Windows Firewall is turned off and the ability to change this state is disabled. I am not aware of any other firewall protection built into XP. ------------ Regards, Randy Klumph klumphr@wou.edu 503.838.8885 The National Consortium on Deaf-Blindness The Teaching Research Institute 345 N Monmouth Ave Monmouth, OR 97361	Add Attachment
Richard Kavanagh student	Aug 11, 2008 08:57 AM	called and left a voice mail saying any of the techs can help him if I'm not around when he calls.	Add Attachment
Christian Mendez	Aug 08, 2008 12:45 PM	Randy called back and wanted to know if Richard could give him a call regarding this matter.	Add Attachment
Richard Kavanagh student	Aug 07, 2008 09:12 AM	Task reassigned to Richard Kavanagh.	Add Attachment
Emily Warner	Aug 06, 2008 10:07 AM	I reopened this task because Randy Klumph called regarding this machine. Randy will be delivering this computer to Dr. Baldwin, but he would first like a recommendation of what to download regarding a firewall. Randy Klumph is available at 88885 until 2pm today.	Add Attachment
Rebecca Murphy	Jul 28, 2008 02:02 PM	It was delivered to Cindi Mafit	Add Attachment
Rebecca Murphy	Jul 28, 2008 01:52 PM	Task reassigned to Rebecca Murphy.	Add Attachment
Rebecca Murphy	Jul 28, 2008 01:52 PM	delivered this computer. I was unable to have the user log in however i Showed them how to do so, so that the lap top can be used any where. I also said that if there were any question to call us so we could help.	Add Attachment
Sarah Callaway	Jul 28, 2008 01:51 PM	It can be delivered to Randy's office, he will be here until 3:30 or 4 and is in TH 244. Out tomorrow and in on Weds. You can just drop in his office.	Add Attachment
Tricia Flaherty	Jul 23, 2008 11:56 AM	Contact Randy Klumph(8-8885) if you are still having problems getting a hold of Vic Baldwin( audix msgs only last 10 days) as he is the one who ordered this laptop for Vic Baldwin.	Add Attachment
Brian Witt	Jul 17, 2008 01:34 PM	Left him a VM as well. His VM message says he is hard to get a hold of, just be aware.	Add Attachment
Rebecca Murphy	Jul 17, 2008 10:56 AM	**This is an email** This is Rebecca at UCS. We have a new laptop here ready to be delivered and would like to know when you would be available for us to deliver. If you could give us a call at 88925 and e-mail me back with your availability that would be great. Again you service request task is 2670. Thank you	Add Attachment
Richard Kavanagh student	Jul 16, 2008 04:47 PM	ready for delivery. Will be in tech in box 8 again.	Add Attachment
Richard Kavanagh student	Jul 16, 2008 04:45 PM	Set up and installed all the needed software. Called and left a Voice Mail asking for delivery times. The answering machine said "this is Rick" though so the contact number may be wrong.	Add Attachment
Brian Witt	Jul 16, 2008 02:59 PM	Task reassigned to Richard Kavanagh.	Add Attachment
Brian Witt	Jul 16, 2008 09:26 AM	Task reassigned to Brian Witt.	Add Attachment
Brian Witt	Jul 16, 2008 09:26 AM	Formated the machine...getting it ready for a new image	Add Attachment
Courtney Wehner	Jul 15, 2008 01:09 PM	Laptop will be in tech inbox #8.	Add Attachment
Courtney Wehner	Jul 15, 2008 01:06 PM	Additional Software: MS Windows Vista Business downgraded to WIN XP Pro, MS Office Pro Plus 2007 from P0066324 installed as Office Pro 2003, Adobe Photoshop Elements v6 WIN from P0066324. This is not replacing anything.	Add Attachment