Service Request Ticket - # 26717

Service Request Information

CONTACT Name Templeton, Jeffrey   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 16, 2008 11:27 AM
Department Natural Science Division Phone 88858
Location Email templej@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20070532[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell OptiPlex 745 2.13GHz, 2M, 1066FSB
Serial No. GR8L5F1 Location PDR

CPU Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)


OS Unknown Software MS Win Xp Pro installed, MS Office Pro 2007 from P0064260 installed as Office Pro 2003

Wired NIC 00:1A:A0:7B:92:B0

TECHS Submitted by Courtney Wehner Contact cwehner05@wou.edu 88925
Primary Technician Contact rkavanag08@wou.edu 88323

Tracking

Entered by Date Memo
Richard Kavanagh student
Email

Public
Entered by Date Memo
Richard Kavanagh student Jul 23, 2008 10:23 AM 
delivered and set up.
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Richard Kavanagh student Jul 22, 2008 05:24 PM 
Task reassigned to Richard Kavanagh.
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Richard Kavanagh student Jul 21, 2008 03:51 PM 
Installed software, will need printers to be set
up on site.
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Brian Witt Jul 17, 2008 10:24 AM 
Imaged the machine
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Courtney Wehner Jul 16, 2008 11:39 AM 
Computer will be in tech inbox #9 and the 
monitor will be on the floor.

Monitor: 20071000[Edit Inv].
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Courtney Wehner Jul 16, 2008 11:34 AM 
Additional Software: MS Win Xp Pro installed, MS 
Office Pro 2007 from P0064260 installed as 
Office Pro 2003. Standard Windows software, 
Microsoft Office Pro 2003, Adobe CS3 Desing 
Standard (switch existing license to new 
machine) Clustan Graphics7 (install available 
off of server), ArcGIS9.2 (ArcInfo level install 
with all extensions).

Will be replacing W#20020399[Edit Inv] located at NE 
corner of room, near laser printer.  Monitor is 
labled "Jefferson". Printer Services/Drivers: 
water-biy (set as default, HP laserjet 2430dtn) 
NS218a (HP deskjet 1220c), GIS Plotter PS (HP 
1055CM-post script) GIS Plotter HPGL (HP1055CM-
HPGL driver). User Administrative Priv: Dr. 
Steve Taylor (taylors) and Dr Jeff Templeton 
(templej). Existing Peripherials to switch: Sony 
memory stick reader (USB).
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