Service Request Ticket - # 26719

Service Request Information

CONTACT Name Templeton, Jeffrey   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 16, 2008 11:47 AM
Department Natural Science Division Phone 88858
Location Email templej@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20070529[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell OptiPlex 745 2.13GHz, 2M, 1066FSB
Serial No. JR8L5F1 Location PDR

CPU Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)


OS Unknown Software MS Win Xp Pro installed, MS Office Pro 2007 from P0064260 installed as Office Pro 2003

Wired NIC 00:1A:A0:7B:48:BB

TECHS Submitted by Courtney Wehner Contact cwehner05@wou.edu 88925
Primary Technician Contact rkavanag08@wou.edu 88323

Tracking

Entered by Date Memo
Richard Kavanagh student
Email

Public
Entered by Date Memo
Richard Kavanagh student Jul 23, 2008 10:23 AM 
delivered and set up.
 Add Attachment
Richard Kavanagh student Jul 22, 2008 05:25 PM 
Task reassigned to Richard Kavanagh.
 Add Attachment
Richard Kavanagh student Jul 22, 2008 11:23 AM 
Called Jeff Templeton back and found out that he
has a vendor that will come by to set up and
calibrate the microscope software.
 Add Attachment
Patrick Shanley Jul 22, 2008 09:53 AM 
He called back saying he didn't need help 
installing the software but had some questions 
and requested a call back
 Add Attachment
Sarah Callaway Jul 21, 2008 04:27 PM 
Templeton is in Earth Science, and not in 
Biology, the best backup is Steve Taylor. xt88398
 Add Attachment
Richard Kavanagh student Jul 21, 2008 03:51 PM 
Called Bryan Dutton about this software and left a
voice mail.
 Add Attachment
Richard Kavanagh student Jul 21, 2008 02:52 PM 
Called Jeff Templeton about the software and left
a voice mail.
 Add Attachment
Richard Kavanagh student Jul 17, 2008 04:39 PM 
I'm having trouble finding the Leica Microscope
Application Suite. I called Niki Winslow to try to
find someone who would know about this but got her
voice mail.
 Add Attachment
Brian Witt Jul 17, 2008 10:24 AM 
Imaged the machine
 Add Attachment
Courtney Wehner Jul 16, 2008 12:00 PM 
Monitor 20070578[Edit Inv]

The computer and firewire card will be in tech 
inbox #6 and the monitor will be on the floor.
Add Attachment
Courtney Wehner Jul 16, 2008 11:57 AM 
Additional SOftware: MS Win Xp Pro installed, MS 
Office Pro 2007 from P0064260 installed as 
Office Pro 2003. Standard WIndows software, 
microsoft office pro 2003, Adobe CS3 Design 
Standard (switch existing license to new 
machind; License from P0061633); ArcGIS9.2 
(ArcInfo level install with all extensions); 
Leica Microscope Application Suite.    
Peripherals: Firewire card for connection to 
digital microscope. 

This will be replacing W#20020036[Edit Inv] located next 
to "Jefferson" (20020399).  Printer 
Services/Drivers: water-boy (set as default; HP 
laserjet 2430dtn); NS218a (HP deskjet 1220c); 
GIS Plotter PS (HP 1055CM-post script); GIS 
Plotter HPGL (HP 1055CM-HPGL driver). User Admin 
Priv: Dr. Steve Taylor (taylors) and Dr Jeff 
Templeton (templej).
Add Attachment