Service Request Ticket

Service Request Information

CONTACT	Name	Templeton, Jeffrey	Date	Jul 16, 2008 12:39 PM
	Department	Natural Science Division	Phone	88858
	Location		Email	templej@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070531 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 745 2.13GHz, 2M, 1066FSB
	Serial No.	2t8l5f1	Location	PDR
	CPU	Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)
	OS	Unknown	Software	MS Win Xp Pro installed, MS Office Pro 2007 from P0064260 installed as Office Pro 2003
	Wired NIC	00:1A:A0:7B:09:90

TECHS	Submitted by	Courtney Wehner	Contact	cwehner05@wou.edu	88925
	Primary Technician		Contact	rkavanag08@wou.edu	88323

Entered by	Date	Memo
Richard Kavanagh student			Email Public
Entered by	Date	Memo
Richard Kavanagh student	Jul 23, 2008 10:25 AM	Delivered and set up.	Add Attachment
Richard Kavanagh student	Jul 22, 2008 05:25 PM	Task reassigned to Richard Kavanagh.	Add Attachment
Richard Kavanagh student	Jul 21, 2008 03:54 PM	Installed the needed software, printers will need to be set up on site.	Add Attachment
Brian Witt	Jul 17, 2008 10:24 AM	Imaged the machine	Add Attachment
Courtney Wehner	Jul 16, 2008 12:44 PM	Monitor: 20070579 The computer will be in tech inbox #2 and the monitor will be on the floor.	Add Attachment
Courtney Wehner	Jul 16, 2008 12:44 PM	Additional Software: MS Win Xp Pro installed, MS Office Pro 2007 from P0064260 installed as Office Pro 2003. Standard Windows Software, Microsoft Office Pro 2003; ArcGIS9.2 (ArcInfo level install with all extensions). This will be replacing W#20020652. Monitor labeled "North Sister", located at the west- center wall of room. Printer Services/Drivers: water-boy (set as default; HP laserjet 2430dtn); NS218a (HP deskjet 1220c); GIS Plotter PS (HP 1055CM-post script); GIS Plotter HPGL (HP1055CM- HPGL driver. User Admin Priv: Dr. Steve Taylor (taylors) and Dr. Jeff Templeton (templej).	Add Attachment