Service Request Ticket - # 26746

Service Request Information

CONTACT Name Eliassen, Lenore   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 17, 2008 11:49 AM
Department Creative Arts Phone 88461
Location Email eliassl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Monitor Edit WOU # 20060316[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell 19in LCD Monitor #1907FP
Serial No. CN0CC2996418067Q0R4A Location PDR

TECHS Submitted by Christian Mendez Contact chmende@wou.edu 88925
Primary Technician Contact wittb@wou.edu 89201

Tracking

Entered by Date Memo
Brian Witt
Email

Public

Entered by Date Memo
Brian Witt Jul 17, 2008 04:49 PM
Physical hardware issue.  Pulled the video cable
from the machine and reseated it.  This took care
of it. 
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Brian Witt Jul 17, 2008 02:44 PM
Task reassigned to Brian Witt.
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Christian Mendez Jul 17, 2008 02:35 PM
She wants her left monitor to be her #1 monitor 
(startup bar etc)

and she wants her #2 monitor to be on her Right.

when she goes into her properties menu the 
monitors are displayed as #1 being on the left, 
and #2 on her right, but thats not how it is she 
says.

currently her start menu is on the right monitor 
alogn with her desktop icons.
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Brian Berkley Jul 17, 2008 12:15 PM
Task reassigned to Brian Berkley.
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Brian Berkley Jul 17, 2008 12:15 PM
DAMEWARED into her system and enabled 2nd monitor.
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Rebecca Murphy Jul 17, 2008 12:11 PM
Task reassigned to Rebecca Murphy.
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Christian Mendez Jul 17, 2008 11:53 AM
wou on her machine is: 20070980[Edit Inv]
wou on her monitor is: 20060316[Edit Inv]

She said that when her machine went through 
automatic updates, it restarted on its own and 
now one of her monitors will not display anything.

she has restarted again and still nothing. 

she will be in all day except from 1-2pm.
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