Service Request Ticket

Service Request Information

CONTACT	Name	Anderson, Lori	Date	Jul 17, 2008 12:35 PM
	Department	University Housing	Phone	88627
	Location		Email	andersol@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070780 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 755 2.66GHz,4M, VT, 1333MHz FSB
	Serial No.	8GF61G1	Location	PDR
	CPU	Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)
	OS	Unknown	Software	Roxio Creator Dell Edition and CyberLink Power DVD bundled with computer, MS Office Pro Plus 2007 from P0065410 installed as Office Pro 2003
	Wired NIC	00:1E:C9:64:7E:57

TECHS	Submitted by	Christian Mendez	Contact	chmende@wou.edu	88925
	Primary Technician		Contact	wittb@wou.edu	89201

Entered by	Date	Memo
Brian Witt			Email Public
Entered by	Date	Memo
Brian Witt	Jul 17, 2008 01:46 PM	Task reassigned to Brian Witt.	Add Attachment
Brian Witt	Jul 17, 2008 01:46 PM	Berkley updated the software and reset the terminal server. She is all set.	Add Attachment
Christian Mendez	Jul 17, 2008 12:38 PM	Application for admissons from Word document that she is trying to create a PDF. She is doing this on the remote desktop server. she opens up Adobe Acrobat and when she goes to create a pdf from said word doc. she gets this error: missing pdf maker files do you want to run the installer in repair mode. when she clicks either yes or no everything goes away, the program stops running. she will be back from lunch at 1:15pm	Add Attachment