Service Request Ticket - # 26763

Service Request Information

CONTACT Name Tolley, LaRon   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 21, 2008 09:27 AM
Department Admissions Office Phone 88697
Location Email tolleyl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20031304[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600 P4 2.8GHz
Serial No. F3JQ051 Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software MS Office from P0047835

Wired NIC 00:0C:F1:E7:AF:07

TECHS Submitted by Patrick Shanley Contact pshanley05@wou.edu 88925
Primary Technician Contact asundkv@wou.edu 88925

Tracking

Entered by Date Memo
Audrey Sundkvist
Email

Public
Entered by Date Memo
Audrey Sundkvist Jul 21, 2008 03:53 PM 
He had a lot of spyware. So much that Spybot S&D
would not even run all the way without getting
frozen. A reimage fixed that.
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Audrey Sundkvist Jul 21, 2008 10:10 AM 
Task reassigned to Audrey Sundkvist.
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Audrey Sundkvist Jul 21, 2008 09:33 AM 
Rebecca and I are going to go look at this computer.
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Patrick Shanley Jul 21, 2008 09:29 AM 
Wanted someone to check out his computer to make 
sure he wasn't potentially harmful to the 
network, and was curious about possibly getting 
new anti-virus software.
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