Service Request Ticket

Service Request Information

CONTACT	Name	Anderson, Charles	Date	Jul 21, 2008 09:30 AM
	Department	Computer Science Division	Phone	88505
	Location		Email	andersc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070533 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 745 2.13GHz, 2M, 1066FSB
	Serial No.	1r8l5f1	Location	PDR
	CPU	Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)
	OS	Unknown	Software	MS Win Xp Pro installed, MS Office Pro 2007 from P0064260
	Wired NIC	00:1A:A0:7B:0F:96

TECHS	Submitted by	Courtney Wehner	Contact	cwehner05@wou.edu	88925
	Primary Technician		Contact	ljewett06@wou.edu	88925

Entered by	Date	Memo
Lance Jewett			Email Public
Entered by	Date	Memo
Stanley Ratcliff	Sep 24, 2008 12:18 PM	Task reassigned to Lance Jewett.	Add Attachment
Audrey Sundkvist	Sep 24, 2008 12:11 PM	Task reassigned to Stanley Ratcliff.	Add Attachment
Audrey Sundkvist	Sep 24, 2008 12:11 PM	I am putting this under Stanley since he said that he and someone else took care of this.	Add Attachment
Brian Witt	Sep 05, 2008 05:08 PM	LOCATIONS of new ITC setups need to be recorded, as they will most likely be moved. We STILL need to retrieve an old CPU and monitor.	Add Attachment
Brian Witt	Sep 05, 2008 12:14 PM	Machine has been delivered, but not set up. We still need to retrieve an old CPU and monitor.	Add Attachment
Rebecca Murphy	Jul 28, 2008 09:56 AM	called and left another voice mail.	Add Attachment
Rebecca Murphy	Jul 28, 2008 09:55 AM	called and left another voice mail.	Add Attachment
Richard Kavanagh student	Jul 23, 2008 10:43 AM	Left a voice mail asking for availability times.	Add Attachment
Brian Witt	Jul 22, 2008 10:32 AM	Ready to deliver	Add Attachment
Courtney Wehner	Jul 21, 2008 09:41 AM	The computer will be in tech inbox #3 and the monitor will be on the floor.	Add Attachment
Courtney Wehner	Jul 21, 2008 09:36 AM	Additional Software: MS Win Xp Pro installed, MS Office Pro 2007 from P0064260 installed as Office Pro 2003. This is going to be setup as a second station in his office.	Add Attachment