Service Request Ticket

Service Request Information

CONTACT	Name	Perkins, Portia	Date	Jul 21, 2008 10:30 AM
	Department	Computer Science Division	Phone	88480
	Location		Email	perkinp@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070545 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 745 2.13GHz, 2M, 1066FSB
	Serial No.	bz8l5f1	Location	PDR
	CPU	Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)
	OS	Unknown	Software	MS Win Xp Pro installed, MS Office Pro 2007 from P0064260 installed as Office Pro 2003
	Wired NIC	00:1A:A0:7B:9A:D4

TECHS	Submitted by	Courtney Wehner	Contact	cwehner05@wou.edu	88925
	Primary Technician		Contact	wittb@wou.edu	89201

Entered by	Date	Memo
Brian Witt			Email Public
Entered by	Date	Memo
Brian Witt	Sep 05, 2008 05:07 PM	Machine has been set up and old machine and monitor taken to ITC 207. Inventory has been updated.	Add Attachment
Brian Witt	Sep 05, 2008 12:16 PM	Task reassigned to Brian Witt.	Add Attachment
Brian Witt	Sep 05, 2008 12:13 PM	Machine has been delivered, but not set up. We still need to retrieve an old CPU and monitor.	Add Attachment
Brian Witt	Sep 02, 2008 04:17 PM	Left VM asking when we can do all the ITC setups.	Add Attachment
Rebecca Murphy	Jul 28, 2008 09:49 AM	want this set up tomorrow.	Add Attachment
Richard Kavanagh student	Jul 23, 2008 11:28 AM	called and left a voice mail.	Add Attachment
Brian Witt	Jul 22, 2008 10:32 AM	Ready to deliver	Add Attachment
Courtney Wehner	Jul 21, 2008 10:36 AM	Monitor: 20071001 Computer will be in tech inbox #11 and the monitor will be on the floor.	Add Attachment
Courtney Wehner	Jul 21, 2008 10:31 AM	Additional Software: MS Win Xp Pro installed, MS Office Pro 2007 from P0064260 installed as Office Pro 2003.	Add Attachment