Service Request Ticket

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Service Request Information

CONTACT	Name	Maroney, Elisa	Date	Jul 21, 2008 04:34 PM
	Department	Deaf Studies and Professional Studies	Phone	88735
	Location		Email	maronee@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20071110 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple iMac 20in 2.66GHz Intel Core 2 Duo#MB324LL/A
	Serial No.	SW88176MQZE3	Location	PDR
	CPU	Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)
	OS	Unknown	Software	MS Office 2008 for MAC from P0066186 installed as MS Office 2004 for MAC
	Wired NIC	00:1F:F3:4F:B4:E4
	Wireless NIC	00:1E:C2:C5:C7:A2
	Bluetooth NIC	00:1E:C2:99:40:44

TECHS	Submitted by	Courtney Wehner	Contact	cwehner05@wou.edu	88925
	Primary Technician		Contact	rkavanag08@wou.edu	88323

Tracking

Entered by	Date	Memo
Richard Kavanagh student			Email Public
Entered by	Date	Memo
Richard Kavanagh student	Nov 10, 2008 11:59 AM	this is set up and running.	Add Attachment
Patrick Shanley	Nov 07, 2008 01:17 PM	only going to be available till 2:45	Add Attachment
Richard Kavanagh student	Nov 07, 2008 10:44 AM	Task reassigned to Richard Kavanagh.	Add Attachment
Stacy Crites	Nov 07, 2008 09:49 AM	This memo is for Audry: Elisa Called back again, she will be available until 11:00am and will be there again from 1 pm till 4 pm.	Add Attachment
Stacy Crites	Nov 07, 2008 09:41 AM	Elisa called back this morning,she will be available today until 11:50 am, and will be back again after 1:00pm. She said it would be fine, however, to drop off the computer even if she is not there. She will be leaving the room unlocked.	Add Attachment
Audrey Sundkvist	Nov 07, 2008 09:19 AM	Called and left a message asking when she is normally in her office.	Add Attachment
Audrey Sundkvist	Nov 05, 2008 10:00 AM	Also, asked when she will be around today.	Add Attachment
Audrey Sundkvist	Nov 05, 2008 10:00 AM	Called and left a message saying we can switch the Mac without her there if she saved all the data she needs to her network drives.	Add Attachment
Joan Guralnick	Oct 30, 2008 12:05 PM	Lance did you leave a VM? Elisa was in my office when you called her. She will be in her office today until 2pm.	Add Attachment
Lance Jewett	Oct 30, 2008 09:34 AM	called and no answer	Add Attachment
Sarah Callaway	Oct 30, 2008 09:09 AM	She is here today until 2pm and then not tomorrow, and next week MTW, MW she will not be in her office often, as she is teaching on those days.	Add Attachment
Stanley Ratcliff	Oct 29, 2008 01:12 PM	Called and left VM for availability.	Add Attachment
Lance Jewett	Oct 20, 2008 04:09 PM	She is gone untill the 27th	Add Attachment
Richard Kavanagh student	Oct 20, 2008 12:02 PM	This computer is in fact ready to go. I will take Lance with me this afternoon so he knows how to set up macs.	Add Attachment
Tricia Flaherty	Oct 15, 2008 01:15 PM	Not sure what is the hold up with this setup but I'm getting email from the College of ED regarding this replacement. The end user is more then ready so please see if we can get this MAC replaced as soon as possible	Add Attachment
Joan Guralnick	Oct 07, 2008 10:06 AM	Elisa called me yesterday and among other things was wondering where her new machine was.	Add Attachment
Adam Shinn	Jul 24, 2008 03:19 PM	finished and ready to be delivered	Add Attachment
Adam Shinn	Jul 23, 2008 01:26 PM	updating now then will need to be named and bound	Add Attachment
Adam Shinn	Jul 23, 2008 01:20 PM	mac is set up with office installed.	Add Attachment
Courtney Wehner	Jul 21, 2008 04:35 PM	iMac will be on the floor in fee payment hallway under the sign "ED machines".	Add Attachment
Courtney Wehner	Jul 21, 2008 04:35 PM	Additonal Software: MS Office 2008 for MAC from P0066186 installed as MS Office 2004 for MAC.	Add Attachment